Also got scam of Creative Labs I am in the same case as Adrian Attard' review. Order an Blaster X3 and can not cancel it after 8 hours. Creative said there no way to stop the shipment. The package got home, try to refuse it at FedEx location but failed cause the sender address was not displayed or readable. Customer service kept asking me for "certificate of posting"-pay for my own return cost of an unopen package. What a shitting business, full of crap. Waste my time and money.

Want quality that lasts? AVOID Creative My dad bought me the Creative iRoar Speaker as a birthday present during lockdown but after 3yrs, all of a sudden it would no longer hold a charge and often shuts down due to saying its overheated when not even warm. I contacted Creative, they gave me 2 "fixes" which didn't work, after going back they then saw it wasn't within 2yrs and thats that, tough luck. So the moral of the story is, if you want a product thats going to last long, avoid Creative.

Do not EVER buy direct from Creative Labs I recently ordered an audio related bluetooth dongle from Creative Labs. It took several days to arrive. It didn't work as advertised on their site and caused compatibility issues with my non-audio bluetooth devices. Upon attempting to return it, I was told that this was not considered a device issue and that any return would be on my dime. When I complained about this (there was clearly an issue with device compatibility despite what their site says) I was told "We will take this as a feedback. Rest assured that all the feedback are looked into as we strive to improve our customer's experience with us. Once again, we apologize for the inconvenience caused." So I had to pay $11 to return a $39.00 item. My thoughts: Creative doesn't stand behind their products, doesn't care about customers and their customer service is a joke. This is what I get for buying direct instead of going through Amazon.

Bad product quality Bought Creative Outliers Air (first edition) thourgh their online store and I had to request a replacement due to frequent connection and disconnection problems. An year of use of the replacement after, same problems persists, plus the button cover came out. The replacement is not on warranty anymore, even tough it had just a year of life. Stay away from this brand

Customer service is lacking Customer service is lacking Great products, but expect zero assistance from their ‘sales support team’ Expect to do any work yourself regarding purchasing or returning, their team is not interested I. Helping with either task