Bad product quality Bought Creative Outliers Air (first edition) thourgh their online store and I had to request a replacement due to frequent connection and disconnection problems. An year of use of the replacement after, same problems persists, plus the button cover came out. The replacement is not on warranty anymore, even tough it had just a year of life. Stay away from this brand

Terrible service I've had a faulty soundcard (AE7) for a month now and arranging a return is impossible - they just don't want to help. I've tried every step in trying to resolve the technical issue but I know faulty hardware when I hear/see it. I would seriously consider buying elsewhere as the support is zero. I have now had to bring Paypal in to help me despite Creative having a 30 day returns policy.

Its Alright Acceptable service. Although I bought the creative zen player from a UK website, the product came from Hong Kong. I guess it can be said that, they are not your next day delivery sites but I could tell that they gave good effort judging by the fact that it arrived 2 days before the expected delivery date.

ZiiSound D5 poor quality! I bought the Creative ZiiSound D5 two years ago and it's already defect. It simply stopped functioning one day. When I contacted customer service, they told me that there's nothing they can do about defected products after the warranty has exceeded. At more than €300 this is incredibly poor quality of the product and poor customer service. Don't buy the ZiiSound!

Want quality that lasts? AVOID Creative My dad bought me the Creative iRoar Speaker as a birthday present during lockdown but after 3yrs, all of a sudden it would no longer hold a charge and often shuts down due to saying its overheated when not even warm. I contacted Creative, they gave me 2 "fixes" which didn't work, after going back they then saw it wasn't within 2yrs and thats that, tough luck. So the moral of the story is, if you want a product thats going to last long, avoid Creative.