Are they real Does this company exist?? I am seriously worried now they are a con, the contact number is a recorded message repeated over and over you end up hanging up the phone I've had no response to my query online. I have just lost a perfectly good phone. I just hope one day when I am short of £100 it appears in my account

BEWARE OF SCAM... offer half original quote, charge to return phone, ignore emails, default to half payment Offered good price online Sent in phone They said screen was scratched and revised to 50% original quote (It was in mint condition and packaged well) Given option to accept or reject If rejected, £9 to return phone If ignored, defaults to acceptance after a week Chose to email to get photographic evidence showing IMEI number on screen Got an email bounce due to some shoddy forwarding they use Received 2 chase emails to accept/reject and replied to each cc-ing as many addresses as possible No response Today they paid 50% original quote Very annoyed and frustrated Am convinced this is a deliberate scam. BEWARE.

Wish I saw this before I posted!!! I sent my phone off on Thursday 14th November but my account is still saying pack sent to customer. I'm really not happy that they sent me the pack out to quickly post back but this apparent scam has been going on for months!! To a previous comment, if people go down there they get paid? do they really get paid??

Very Poor! Told me that my phone had excessive wear and tear even though it didn't. DO NOT USE!

Rip off!! I sent my HTC to this company in their free post envelope, and because they stated they would give me £37, the next day i had an email saying my phone had excessive wear and tear and they would only give me £22! My phone had no wear and tear, so i declined their offer and asked for it to be sent back, but i had to pay £4.95 on my card there and then to get my phone! WILL NOT BE USING THIS COMPANY AGAIN BEWARE