Wish I saw this before I posted!!! I sent my phone off on Thursday 14th November but my account is still saying pack sent to customer. I'm really not happy that they sent me the pack out to quickly post back but this apparent scam has been going on for months!! To a previous comment, if people go down there they get paid? do they really get paid??

AVOID AT ALL COSTS Applied on line to sell them my Samsung galaxy s for £66.04 for a working phone. A non working phone was quoted at £24 something. Best quote from any other recycling company. Got my "kit" a few days later. Phone was in near mint condition when sent. Wrapped up in lots of paper towel to protect it. 7 days later after an email from me they said they had received my phone and would test it and send me confirmation of the test. Later the same day got an email saying good news my phone had been tested but due to excessive wear and tear my offer was reduced to £27. Now nowhere on the site does it give a price for excessive wear and tear. My understanding was working or non working. So rang them up. Spoke to a guy called Piers who was very helpful, best thing about this company is this bloke. He went and looked at the phone and came back with a better offer of £45 which I accepted. This was on 4th July. On 12 July they said my payment had been made to my account and would take 3-14 working days. Today is now working day 16 and still no payment. AVOID THIS COMPANY AT SLL COSTS