Customer service not existing I ordered the brake-modul as the concept seems interesting. ST2 confirmed the compability with my bike but when I received the unit, it did not fit at all. Seems that they changed the measurements on the module. I was not too keen on the location they recommended (on top of the rear brake reservoir) but I thought I give it a try. There is no way however that unit does fit there. I tried to contact them, to use their return/money-back guarantee but they just ghosted any attempt. Funny enough they reach out to me all the time with new offers, but no response on email, facebook messanger, what'sup etc.

1st brake module failed 1st brake module failed, replacement was larger than original and wouldn't fit. Returned module in June 2023 and despite 20+ emails, have not received promised refund.

Brake unit too sensitive! I ordered this from NZ, took about 3 weeks to arrive, no problems there. Fitted correctly, but I've found the sensor is much too sensitive. Brake light flashing almost continuously even though I've installed with the wires very high as instructed. I've had drivers pull up at he lights to tell me my brake lights flickering almost non-stop! I've disconnected as more dangerous than not having it.

SACMMER No shipping info Paid with discover card, I am submitting fraud alert. Three emails sent: automated responses only (today's date: 2/2/24) about being gone for Christmas holiday. Phone number is a dud and when attempting to follow website directions to use WhatsApp the phone number has no link to a WhatsApp profile.

Impressive customer services ST2 customers services were quick to respond, totally understanding of my situation and were equally quick to reimburse me for a product that was gifted to me as a duplicate. Thanks to Philippe for a clear and helpful correspondence in resolving this matter.