Non-existient customer support. The actual service is great mostly. However, if you have any problems, which you likely will eventually, there is zero customer support. The only help they seem to offer is an online Faq page. No phone number, no email, just an in-app automated chat which will always end up directing you to the faq page, even if you specifically tell them you problem isn't solved there.

BAD UPDATE. Will be deleting. Love it for daily interaction, I’m now however put off from using it… WhatsApp you were unique in your own way? After the update they have copied Snapchat in terms of watching people’s status updates. You could previously even see what was posted without opening on iPhone and you can no longer do that. 0 stars I will be deleting absolutely awful !! Moreover it was easy use for my elderly mum why complicate and change things !!!!

Best app for chatting and video call… Best app for chatting and video call audio call and for WhatsApp group best social app

Recover WhatsApp backup from icloud I tried to get help and support from WhatsApp to recover my WhatsApp chat from iCloud but they just don't bother to help! If WhatsApp has feature to backup chat into iCloud protected by password then it must allow to recover forgotten password!! WhatsApp support centre is a complete failure to help and they don't talk over the phone just email a link go through it , and its all useless! Even they asked some screenshots of the issue but still nothing they have done! I am at last attempt and if entered a wrong password then the data will be lost!! so disappointing and unprofessional services from WhatsApp

The worst user experience I've ever experienced from a well known company The fact that I can't even do anything on my WhatsApp as I get immediately banned speaks for itself. I wish there would be 0/5 option