Bernier Joseph
GBRecommendable! Professional movers without games showed up promptly, moved everything quickly and were very friendly. The price was reasonable. I hired them because a friend recommended them, and I also recommended them to a friend who was happy with them.
marija macesic
GBHorrible customer service and unfair business practices Do your research! Go to their BBB.org reviews and read the real customer stories. Their bbb rating is F!!!! It doesn't get any worse than that. Reviews on google can be bought but Better Business Bureau's cannot be bought. Those are real reviews overseen by Better Business Bureau. You will even see here on Trust pilot that some of their reviews have been removed as they are suspected to be fake. We consider ourselves mistreated given we did what we thought was right to notify the company of our move cancelation. We worked with Jordan at All Mighty Relocation to make a reservation for a move to Texas. We had the dates tentatively booked for a pick up and were told that someone would call us 3 days after the reservation was made to double check inventory and answer any questions we may have. That call never came so we continued to call and text Jordan. Jordan was very responsive to us until the deposit was charged to my card. As soon as we realized that we will no longer be moving to Texas we immediately tried to reach customer service and Jordan and no one responded to us. We have messages and calls to prove that we reached out to them within the 5 business day window while we were eligible for a refund on the deposit. But Jordan was well aware that the deal might not happen as I informed him few days prior we were having issues. So it appeared that he ignored us so we would loose the deposit. We managed to get a hold of him and he admitted to changing his phone number and not informing us, ultimately admitting that it is his fault we weren't able to inform him of the change. He suggested we email customer support which we did immediately. CS rep responded refusing to issue a refund to which I responded immediately and never heard back. So we had to contact bbb to start an official complaint. Jordan was super aggressive to book this deal and was responding to us even at 530pm but when we tried to reach out to him at 4pm he ignored us on the day we were eligible for a refund. This business seems to be a scam, given a legitimate business would not act so aggressively to book a deal and then ignore their customers who might have issues arise that aren't controllable. Now they refuse to issue a refund of $1,110 because we called and texted Jordan instead of emailing customer support the day we were eligible for a refund. Outrageous!
Portia Moore
GBI Tried to officially cancel my move… I Tried to officially cancel my move with a refund for the following reasons: 1. I was not informed from Sonny that every item needed to be listed on the contract. I was rushed and was not explained the entire process. 2. I was called by Nick who wanted to charge me based on a storage size and I did not understand that process. The price went from 2900 to 8,000. Nick initially told me 10,000 for this move. 3. If I cannot get my refund I will like to appeal and call the manager or CEO of the moving company and explain what happened to me during this process. No one sent me the information 4. I called several other companies with the exact items in the storage and the storage size and no one quoted me over 4, 000. 5. I understand the contract policy with no refund after 72 hours but I have a legitimate reason they I was treated unfairly and I was not explained the process by Sonny. 6. Sonny called me last Friday and said that I did not have enough funds in my account and the payment was declined and it did not go through and I had to send him proof from my bank that the funds were taken. (see attached copy) This is perfect proof that the process and customer service is not very good. I was taken advantage of and I was rushed through this process. 7. It is no way I will have this mover move 21 items for 3,000 -I thought that was an estimate. 8. With all these reasons -I feel that my money should be fully refunded but wasn’t Thank you! Portia C Moore
Alannah
GBShould have just done it ourselves On 11/23/2021, our movers came to begin to pack our things. A few days before then, the company had called to confirm our inventory, which were standard sized boxes from Home Depot. Inside our apartment, the movers were not wearing a mask, which is against the company protocol, and informed us that they would need more money than we were quoted, because they thought we would go over space. When booking this company, we were assured that they would take apart our furniture, carefully pack everything, and reassemble upon drop-off. The movers did not even attempt to take apart any of our furniture and were attempting to leave the site as we were trying to call the company to resolve. The company said that it would, in fact, be approximately $2,000 more dollars to move our things and furniture, due at that moment, before any further work was done. After filling our boxes in the truck, we were told there was room for one piece of furniture. Later, after the movers had left and we called the company to try to resolve the issue further, we were told everything is at the discretion of the foreman and that, while they understood our frustration, there was nothing they were willing to do to resolve the issue without incurring the additional cost, despite the lack of effort to take anything apart, which they said their movers usually don't just not try to take things apart. We now have no furniture when we move and will need to re-purchase furniture for our new living space. This company drastically underestimated our space, then used a situation where we had no other options for moving to try to charge us more money. We had all assurances that we were going to be under-space because we estimated our packing high, which we disclosed during the booking, and that if anything we would be owed a refund for space not used. This business practice is shameful and predatory, especially from a company with a B+ BBB rating and 4+ stars on google.
Cherrelle M
GBYou’ll pay double your original quote Do not use All Mighty Relocation for out of state and long distance moves. I was contacted by a sales person who bragged about their amazing reviews, but check out the complaints on the Better Business Bureau. The sales person took down a list of items I would be moving and an estimate of the number of boxes I'd have. At this point I was about 1 month out so I didn't have an exact number. The sales person said i would have plenty of space based on my estimates and could go well over before any additional charges would occur. At this point I had to pay a nonrefundable $600 deposit to schedule the move. They called me the day before the movers would arrive to confirm the items I would have. I estimated a few additional standard sized table lamps and a few more boxes (remember, I was told I'd have plenty of room if there were additional items since I was only able to estimate). The new sales person told me I would then need to purchase an additional ~$400 worth of space. I've already paid the deposit and i had to move the next day so I had no option but to pay it. All mighty relocation contracted out my move to Prime Relocation, which has 1.8 star reviews on google. The movers come and tell me before even putting my boxes on the truck that I would need to pay an additional $1000 on top of the payment I owed at the time of pickup. This is because the movers put down all medium boxes (they didn't ask what size boxes I had). I believe this was to keep my initial costs down so I would book with them and then pile on the surprise charges. They also charge for long distance walks to the truck over 75 ft and any stairs above 7 steps. This was extremely frustrating. At the point of them dropping my items off at a new location, the driver of the truck pulls up and can't do anything because the movers said they went to get something to drink. They never came back. The company scrambled and found one random guy who clearly wasn't a professional mover. They literally moved one item at a time and it took over 5 hours for a 2 bedroom apartment. I also had to pay an additional $275 for the stair charge. Overall my costs essentially doubled what I was initially quoted and totaled nearly $4,000. I would NOT recommend using their services.