Missing Package Made Right I had an issue where my package was marked delivered by USPS but it wasn’t in my mailbox. I emailed support and was contacted right away that a second package would be sent to me and confirmed my address. I got the new package a few days later (along with the original one as well— thanks USPS). I was so impressed by how prompt and helpful they were in making things right even though it was obvious the mistake wasn’t on their end!

Great product with exceptional sound… Great product with exceptional sound quality. I plan on purchasing from ADV. in the future.

Nismo Gaming Jr. (They are better than their 30$ price tag , worth the money) I've received their amazing headphones a month ago. The left ear piece fell out due to error, but they didn't hesitate to provide me with a replacement in hope that it was a faulty pair. The sound is extremely good for the price. I would suggest these to content creators who need great sound quality, including that it works very well with VR Headsets that include a 3.5mm Headphone Jack.

I dislike having to rate so low I dislike having to rate so low, but I must given utter lack of seal I get from these (size L). The choice to not publish measurements is questionable. I utterly wasted $$ for 3 pairs of tips that give me zero seal. Quality of materials seems fine, but does me no good. I now have oval-shaped ear tips that will sit in a drawer, unused )hopefully I can trade them at some point in the future.

Superb Products and customer service.A++ I have been a regular customer of Adv products right from model 3 time (which is still a great.earphone btw) and when they were called advanced sound. I am truly a fan of their customer service. Although I am based in Australia but they have always responded with utmost sincerity - understanding every aspect and responding in a truely supporting way. I had an issue with a Model 3 last to last year and a Model X+ few days back and they have always taken care of me Love your products and the customer service. A++ Cheers, Ashish