The ear impressions are really comfortable The ear impressions are really comfortable and I can wear them for a long time. They really enhance the sound by blocking noise. I would like to have received more detailed instructions to insert the custom buds into my ears. I had to use trial and error to figure out the optimal way to insert them.

Missing Package Made Right I had an issue where my package was marked delivered by USPS but it wasn’t in my mailbox. I emailed support and was contacted right away that a second package would be sent to me and confirmed my address. I got the new package a few days later (along with the original one as well— thanks USPS). I was so impressed by how prompt and helpful they were in making things right even though it was obvious the mistake wasn’t on their end!

Don't stay in any better than the rest Similar to the other memory foam earpieces, these squeeze and then expand into your ear canals and feel good at first. But gradually this pressure squeezes them out of your ears. This is the 5th after-market vendor I have tried and I am now officially giving up.

Custom tips for Z1R Fantastic experience doing business with ADV. I ordered a set of custom tips for Sony IER-Z1R. ADV delivered a perfectly fitting set of tips in far less time than originally estimated, and was also able to deliver 3D scan files of my ear impressions for further use.

Fine service - super product Fine service, but would prefer more shipping options. I bought the Model Y and they are nothing short of excellent. Solid build quality, phenomenal sound and stable connectivity. Everything you could ask for even at twice the price. 👍🏼🤩