Missing Package Made Right I had an issue where my package was marked delivered by USPS but it wasn’t in my mailbox. I emailed support and was contacted right away that a second package would be sent to me and confirmed my address. I got the new package a few days later (along with the original one as well— thanks USPS). I was so impressed by how prompt and helpful they were in making things right even though it was obvious the mistake wasn’t on their end!

Superb Products and customer service.A++ I have been a regular customer of Adv products right from model 3 time (which is still a great.earphone btw) and when they were called advanced sound. I am truly a fan of their customer service. Although I am based in Australia but they have always responded with utmost sincerity - understanding every aspect and responding in a truely supporting way. I had an issue with a Model 3 last to last year and a Model X+ few days back and they have always taken care of me Love your products and the customer service. A++ Cheers, Ashish

Great Seller of Audio Products and Accessories Great seller of audio products and accessories! Had an issue with an order and they were prompt, courteous, and kind with replacing an incorrect shipment. I've purchased a few things from both Adv and their sister site, Eartune, without issue. Heard about the site from an audio reviewer website that had reviewed the Model 3 Wireless headphones (which were the first thing I bought from ADV). Since then I've purchased a wireless bluetooth receiver, a USB C to 3.5mm headphone adapter, as well as some eartip replacements! Overall a great site to buy some underrated products!

Fine service - super product Fine service, but would prefer more shipping options. I bought the Model Y and they are nothing short of excellent. Solid build quality, phenomenal sound and stable connectivity. Everything you could ask for even at twice the price. 👍🏼🤩

Almost there...😉 The purchase & shipping experience is hustle free. ✔️ The audio delivery is exquisite. The vocals come out crisp - including overtones on individual artists. The treble could do with a slight touch up. The bass is just right for the required balance and all the instrumentation is also showcased decently. Inclusion of foam tips would further enhance the experience. A steal for the package. I recommend them to anyone who'd like to enjoy a total sound experience for a decent prize.