Superb Products and customer service.A++ I have been a regular customer of Adv products right from model 3 time (which is still a great.earphone btw) and when they were called advanced sound. I am truly a fan of their customer service. Although I am based in Australia but they have always responded with utmost sincerity - understanding every aspect and responding in a truely supporting way. I had an issue with a Model 3 last to last year and a Model X+ few days back and they have always taken care of me Love your products and the customer service. A++ Cheers, Ashish

Missing Package Made Right I had an issue where my package was marked delivered by USPS but it wasn’t in my mailbox. I emailed support and was contacted right away that a second package would be sent to me and confirmed my address. I got the new package a few days later (along with the original one as well— thanks USPS). I was so impressed by how prompt and helpful they were in making things right even though it was obvious the mistake wasn’t on their end!

Great product with exceptional sound… Great product with exceptional sound quality. I plan on purchasing from ADV. in the future.

The ear impressions are really comfortable The ear impressions are really comfortable and I can wear them for a long time. They really enhance the sound by blocking noise. I would like to have received more detailed instructions to insert the custom buds into my ears. I had to use trial and error to figure out the optimal way to insert them.

Good but not revolutionary I like that they are attached to their own pieces, however i had to use the original earpieces over these and fit them inside to make them actually seal. I have the comply ones and the foam in these don't rebound as fast (good thing, the fast rebound tends to hurt the ear). However, if you remove this from your ear and put it back, the foam is a little slow moving so it wont seal and may not even sense the headphone is in your ear. So you are left leaving it in your ear. The perfect fit was this, i had to remove the foam from the attachment (snaps off), and physically remove the rubber inner ring, and then take the original apple earpiece, and put this foam inside that. This is the only comfy way to get a good seal every time.