Missing Package Made Right I had an issue where my package was marked delivered by USPS but it wasn’t in my mailbox. I emailed support and was contacted right away that a second package would be sent to me and confirmed my address. I got the new package a few days later (along with the original one as well— thanks USPS). I was so impressed by how prompt and helpful they were in making things right even though it was obvious the mistake wasn’t on their end!

The ear impressions are really comfortable The ear impressions are really comfortable and I can wear them for a long time. They really enhance the sound by blocking noise. I would like to have received more detailed instructions to insert the custom buds into my ears. I had to use trial and error to figure out the optimal way to insert them.

Great sound when you find the proper fit Great sound when you find the proper fit, which wasn't on the tips included in the box, but rather from the Model X tips that I saved when my X's case got destroyed. I'm my case those were the dome shaped tips. Great battery life and great band for the buck $$. I've hammering this puppies for over a week now that I can tell that there's s huge difference between them and the Model X. I fell in love with Adv-sound products several years and and I always recommend their products, very competitive in price, great construction and great sound quality. So far I have Model 3 Bluetooth(2017), Lightning(2018) and USB-C(2021) DAC Amps, Model X, Model Y and the Gaming Earbuds.

Fine service - super product Fine service, but would prefer more shipping options. I bought the Model Y and they are nothing short of excellent. Solid build quality, phenomenal sound and stable connectivity. Everything you could ask for even at twice the price. 👍🏼🤩

Custom tips for Z1R Fantastic experience doing business with ADV. I ordered a set of custom tips for Sony IER-Z1R. ADV delivered a perfectly fitting set of tips in far less time than originally estimated, and was also able to deliver 3D scan files of my ear impressions for further use.