The ear impressions are really comfortable The ear impressions are really comfortable and I can wear them for a long time. They really enhance the sound by blocking noise. I would like to have received more detailed instructions to insert the custom buds into my ears. I had to use trial and error to figure out the optimal way to insert them.

Foam Earbud Tips These foam tips made use of my airpods pro much more enjoyable. My headphones haven't stayed in, and stayed sealed this well since I got them. Just would've hoped to not pay as much as I did for shipping, though I did appreciate that I received them in 2 days!

Missing Package Made Right I had an issue where my package was marked delivered by USPS but it wasn’t in my mailbox. I emailed support and was contacted right away that a second package would be sent to me and confirmed my address. I got the new package a few days later (along with the original one as well— thanks USPS). I was so impressed by how prompt and helpful they were in making things right even though it was obvious the mistake wasn’t on their end!

Don't stay in any better than the rest Similar to the other memory foam earpieces, these squeeze and then expand into your ear canals and feel good at first. But gradually this pressure squeezes them out of your ears. This is the 5th after-market vendor I have tried and I am now officially giving up.

Superb Products and customer service.A++ I have been a regular customer of Adv products right from model 3 time (which is still a great.earphone btw) and when they were called advanced sound. I am truly a fan of their customer service. Although I am based in Australia but they have always responded with utmost sincerity - understanding every aspect and responding in a truely supporting way. I had an issue with a Model 3 last to last year and a Model X+ few days back and they have always taken care of me Love your products and the customer service. A++ Cheers, Ashish