Outstanding Customer Support! I had purchased a thermal rifle scope, which, after receiving and having immediate problems with, I contacted the manufacturer for assistance. The manufacturer admitted that the firmware for this scope had "issues" with the thermal program. Disgusted with the fact that this manufacturer would ship me a defective product, I contacted Outdoors Bay to initiate a return. Alex at Outdoors Bay was extremely helpful with the process of returning the scope. I am now waiting to see if the manufacturer is going to refund all my money, including the shipping charges. Since I had lost over a week in trying to get a thermal scope for an upcoming trip, I place another order for a different scope from a different manufacturer. Alex was, again, very helpful in getting that scope built and shipped in time for my trip. I highly recommend Outdoors Bay for all your sporting needs.

Outdoors Bay is absolutely fantastic! Outdoors Bay is absolutely fantastic, like a little diamond on the internet. I recently purchased a Flir PTS233 60hz from them. The optic Came in 100% perfect condition and Alex was an amazing communicator via Email throughout the entire process. My product was delayed because of the manufacturer but when I called around to other NV/thermal sellers no one else was able to get one near as fast, and they all confirmed that there were production delays. Alex kept me informed the entire time and was a pleasure to do business with. I would give this company a 6/5 if I could. Edit: got the optic in Wednesday and by Saturday evening I was able to use it to successfully hunt a pig in pitch black conditions at a distance of 170 yards. I couldn’t be happier with the product or the customer service.

Just what I ordered! Great company. Quick response to questions. No knock offs. It's the real deal.

AWESOME!!!!!!!!!! I would buy again!!!! Outdoors Bay had the best price & fast shipping!!!!

Delivered to Sydney Australia within ten days of ordering Very happy with these guys. I ordered some night vision binoculars (about USD650 in price.) They sent via USPS and sent me the tracking details so I could follow the parcel on its way. Arrived in Sydney within ten days (would have been quicker but it was held up for a days or so at customs and then Australia Post took a couple of days longer to deliver then I would have expected.) Company responded quickly to my queries. Very happy with the transaction/service as there is a great deal of trust involved when ordering from overseas.