Nonexistent Customer Service, literally I wish I could give them a zero star. Their customer service is non existent. The whole website is probably run by one person who almost never answers phone calls regardless of when you call them. You can't submit help requests online because of a website glitch. If things go wrong, you're on your own. I had to file a change back claim through my bank because there was no way to reach them. Avoid at all costs.

I'm newer to video production I'm newer to video production, and nowhere near to scale with being able to buy the high-end equipment I want. I'm glad I found Gearfocus.com because I can save money as build, and get the level of equipment I want.

Dealt with this company for the first and last time. Dealt with this company for the first and last time. Purchased an item that turned out to be not fully functional. Took me a week to convince them that. Initially they tried to tell me that it's not the unit, but something else, then requested photos and a video, which I did. I was so flexible and patient. After all negotiations and agreement, the day passed with no response. I notified them that will wait another day and if no response, I have to open a claim for full refund...guess what happened next, received a call from a person presented himself as the owner of the company. By using profanity (cussing), he said that I am threatening them. He did not let me explain myself and after short communication he hanged up on me and removed me from their website access. I am shocked with disbelief, that a first time customer can be treated this way.

A superior process! Having sold a ton of items on other sites, I found the Gear Focus method to be much easier and straight forward. I wish they vended other items - like automotive and comic books! Thanks GF!

Great place to buy & Sell Camera Gear We've been using Gear Focus for the past 3 years or so and it's been an invaluable asset to our camera store. We needed an alternative to eBay with it's huge fees and anti-seller policies. The platform has not only connected us with hundreds of customers but has also resulted in significant savings on fees. Unlike the other sites, Gear Focus is actively monitoring each transaction to make sure both the buyer and seller are legitimate and the gear is delivered on time and in the condition described. Overall we've found it's the best place online to get our used cameras and lenses into new customer's hands.