Shopping on GearFocus.com was a breeze Shopping on GearFocus.com was a breeze! The customer service team was awesome - they answered all my questions and made the whole process super easy. Definitely a go-to place for camera gear. Loved the experience!

Dealt with this company for the first and last time. Dealt with this company for the first and last time. Purchased an item that turned out to be not fully functional. Took me a week to convince them that. Initially they tried to tell me that it's not the unit, but something else, then requested photos and a video, which I did. I was so flexible and patient. After all negotiations and agreement, the day passed with no response. I notified them that will wait another day and if no response, I have to open a claim for full refund...guess what happened next, received a call from a person presented himself as the owner of the company. By using profanity (cussing), he said that I am threatening them. He did not let me explain myself and after short communication he hanged up on me and removed me from their website access. I am shocked with disbelief, that a first time customer can be treated this way.

An overall great experience both buying and selling on GearFocus I've had a great experience both buying and selling on GearFocus. If I had one complaint, it would be that since it's not yet a well-known marketplace, traffic can be a little low. So if you need to sell your gear fast, you may need to list it somewhere else and deal with the scams that entails. Another small complaint is that I wish they followed up with the buyer to collect reviews. There are quite a few buyers who come to the site for just one specific item and then once they purchase it, they never log in again. Some of the other reviewers seem to not understand how gearfocus works. Yes, they do require you to prove who you are (this seriously reduces the chances of getting scammed), but then they hold your funds in escrow until the seller ships and the buyer receives the item (with a reasonable time window in case the buyer forgets to indicate the item was received. Short of only meeting people in person to sell your gear, this system works pretty well to protect the buyer and the seller.

Buying and Selling with Ease I have both bought and sold multiple items on Gear Focus and nearly all transactions were trouble free. Prior to joining Gear Focus I asked several questions about how it all works and all were answered. The one and only time I needed to contact support re a transaction the response time was acceptable and it was dealt with professionally.

Nonexistent Customer Service, literally I wish I could give them a zero star. Their customer service is non existent. The whole website is probably run by one person who almost never answers phone calls regardless of when you call them. You can't submit help requests online because of a website glitch. If things go wrong, you're on your own. I had to file a change back claim through my bank because there was no way to reach them. Avoid at all costs.