Great quality and customer service I purchased my keyboard about 6 weeks ago. It finally came in.. I preordered a limited edition eisa k686 pro. I knew it was gonna take a little while to get here however did not expect 6 weeks.. I contacted customer service and Kiko got back to me and assured it was on the way.. the tracking had it from China which explained the delay.. once the keyboard came I knew it was worth the wait. The keyboard build quality is fantastic and solid from the ground up! Feels very premium in look and functionality.. I highly recommend redragon products for their quality and customer service l.

Got some damaged stabilizer and stained… Got some damaged stabilizer and stained keycaps that won’t come off by wiping it out. I believe they provided excellent customer service, just report it as soon as possible, they sent me another set of keycaps, I’m pretty satisfied with how how they handled it!

Killing It With Support! Even though I have not yet bought their gear Kikko answered multiple questions over a week of email exchange. It is nice to have a human on the other end and a good one at that.

Amazing support from Chance Amazing support from Chance; The switches I wanted weren't in stock, and support reached out to me swiftly to ask if I'd be willing to swap my red switches for brown switches. Gave me $10 off my next order in compensation, and reached out after I received the product to make sure it was satisfactory. 10/10 Customer Service, wish I could work with a company like this, might have to do some research and see if they have any job openings

Got my keyboard and it works just as… Got my keyboard and it works just as expected. Excellent service, everyone was kind.