I chose your firm because of the very… I chose your firm because of the very good website layout & the ability to build it exactly like I need it. Also "Brian Moore" Head of Marketing was so kind & helpful on solving a small issue. Kudos to everyone @ Tough Outlet for great customer service !!!

When ? I placed my order on Tuesday 12/20 . An order # was generated and my card was charged. I paid for expedited shipping to get the product during the holidays.. It is now Friday afternoon on Christmas eve and the order is still noted as "awaiting fulfillment". I have made several unsuccessful attempts to contact the company via phone and chat. Basically, the company has given no indication on when the order will be fulfilled. Neither the phone message nor the online ordering information indicates holiday hours. I understand delays. However, this company must recognize the need to inform customers of such PRIOR to accepting payment and particularly when accepting payment for expedited service. In general, I'm am very disappointed primarily due to Tough Outlet's failure to timely inform and the elimination of my ability to make alternate arrangements.

My CF-53 Issues My CF-53 Issues. Brian was very helpful at my purchase, figuring out what was happening with my contact info and went above & beyond in my opinion. Thank you for the wonderful service..

Simple and Easy Requested a quote and received it . was within my budget. made phone contact. very professional. provided mailing and shipping information and made payment. Easy and smooth transaction. Any future purchases will be from Tough Outlet.

Brian Moore was very responsive and… Brian Moore was very responsive and clarified where the battery is versus the hard drive on my CF-53,