Good shipping time, customer support. Needs better instructions. The product arrived in a good time frame. The instructions online are not clear, I've had trouble getting it working. Customer support did answer my emails in a timely manner. They seem to be genuinely trying, which I appreciate. I would recommend a user's manual be included with the product, and videos be more detailed in explanation.

Came as described Came as described, and works flawlessly, ofcourse i ordered a part so dont order if you dont do at home refurbishment for your own devices but if you do, this is the site to go.

Xim apex review I love the item honestly I thought at first it might be a scam but it came about 4 days later also the xim apex on this website is cheaper than any where else it’s a really great product and I think you should really consider getting it

Shipping Great costumer service they have answer all of my e-mail! Only inconvenient if your in Canada like me neither of Flash Back or FedEx advice me about the fee supplement. I’ve pay my products + 25$ US for the shipping with FedEx. The product was supposed to be delivered today but at a moment a receive a mail saying that it will be delayed and ship tomorrow. After giving a other look, I’ve just seen that my order was "Held, unable to collect payment." FedEx so I type it in Google to notice that it mean I have to pay Duty tax because I’m in Canada. 40$ not to bad because of the wait but imagine you have to pay 100$ or more. Still giving a 4 star to the compagnie cause in my opinion it is the Carrier responsability to advice the client at first that they will have to pay fees if they are not in the US. But Flash Back please just type in a note that if you are off territory it will have some fees to pay. Last thing talk with FedEx please cause if i wasn’t that concerned about my order, like I’m thinking about a old person or a parents that don’t know how technology work they would have never notice that they have some fees to pay before receive their order.

The customer service was fantastic! The customer service was fantastic. We actually did not receive the cord we ordered, but when we contacted the company they were very apologetic. They sent out the correct cord right away and admitted their mistake. No extra charge of course.