Great User Interface; Great Service Experience I had accidently selected the wrong internal memory card for my pc, and when I called for assistance, my call was answered promptly and the technician assisted me with the scan of my machine, helped process the return, and helped me acquire the RAM that was proper for my pc as well as an external sssd. I would recommend crucial to anybody who needed parts or upgrades.

WORST CUSTOMER SERVICE !! WORST CUSTOMER SERVICE !!! I will never suggest anyone to buy crucial products. International customers be aware of their hidden customs charges as you will get notified once your product is delivered to your nearby postal service not during the time of ordering, in the final bill there is nothing mentioned or even in the order confirmation there is nothing mentioned about duty charges. The product duty costs me the same amount of thier 16 GB RAM purchase. Rather I would buy it from local store. And by the time of approaching the customer service instead of guiding to the right things like why the duty costs me this much I was told to pay of the duties and get my product or they will declare it abundant which in the end won’t be eligible for return. The executive name is ‘Shreshth’ who replied to my complaint. I that means in the end your money is gone from your pocket and they don’t even care even if you buy nearly 400$ worth of computer components from them. Such a disappointment from a company Crucial. And I am writing this honest review with the proof of communication happened between me and crucial’s customer service team I didn’t receive any kind of incentives to write anything regarding the company. If needed will try to get legal help.

Friendly, helpful and affordable I tried to use the computer scan tool to see what was best for upgrades, but it wouldn't run on my computer. Fortunately the person at the chat help was able to find that for me. Once the upgraded ram was installed all the issues with my computer were fixed.

DON’T RETURN YOUR ITEM! I bought a 8gb ram stick for my Acer Nitro 5. I accidentally bought the 2400 instead of 3200. So I bought the 3200 after. Once I received both items. I eventually returned the 2400 ram stick (way before the refund expiration period ended) . The parcel was signed for and I didn’t receive the refund. So I got in contact. They said I had to wait a certain time for the refund to process and get the money in my account which is understandable. The time passed and I still didn’t get the money. So I got in contact and they said that it would go through the ‘concerned team’. I’ve waited close to a month to just get £20 back and I still haven’t received it! The live chat is terrible especially on mobile and I’ve had to go out of my way twice to give my information and chase up on the refund! I wouldn’t recommend even buying from them plus their free delivery takes almost 2 weeks. Such a bad experience!

Great technical support Great technical support. Very helpful on guiding me through the website and purchasing the correct memory.