Alex was an exemplary tech support… Alex was an exemplary tech support agent. He worked diligently and patiently to help me and showed he has sincere interest in helping me. I appreciate his professonalism!

Jeff and Anthony were very helpful in… Jeff and Anthony were very helpful in helping the Gillis Family. Extremely professional and knowing what they are doing. I give them 5 stars. And Nerd please give them a raise!!! Thank you sooo much!

Both Jincy and Tony were excellent ! Both Jincy and Tony, were excellent in very respect. They performed their functions without hesitation and with splendid expertise. Kudos to them both, now and always !!!

Misrepresented, generally tried to rip me off. The phone representative told me Nerd Shop was an authorized HP repair site. HP later told me it is not. I called with what turned out to be a minor issue of my own ignorance/carelessness. But by the time the rep got to telling me how to fix it, I had let him into my computer and he "found" some issues and convinced me to sign up for $400 three-year service plan. Then his "technician" took control of my computer and did some things that I could easily have done myself. I've contacted my credit card company to stop payment and contacted nerdshop to cancel the payment.

This was a long This was a long, tedious situation, and very frustrating. John, Amber and Tony have finally gotten my printer to speak to my computer. Thank you!!!!!