Incredible Sales and Support team for… Incredible Sales and Support team for honesty and reliability. Best choice for purchasing a custom laptop. 0% concern for ever being taken advantage of during or after the sale. They stand behind their products and service.

Excellent customer support Excellent customer support! Mr. Kim and his associates communicated thoroughly throughout the process and got me the perfect laptop. It's extremely fast, making it well worth the cost.

Absolutely pleased with my customized… Absolutely pleased with my customized MSI GS76 Stealth. It's an excellent machine and the upgrades I had done work flawlessly. If I can offer any minor criticism it would be that it took several attempts across several days to get ahold of someone to answer a question I had during the order processing and build process. I will say the resolution was great. Since the build was delayed by one day due to a delay on the RAM I ordered being delivered, they upgraded my shipping to expedited at no charge. All told it was 8 days from order to delivery.

HID comes through. Hey guys, I bought a MSI gaming laptop from HID. They shipped the laptop on the day they said they would. Had no problems with shipping arrived pretty quickly. I had a few modifications done that would help with heat. The laptop doesn't overheat at all stays under 80 Celsius and lower depending on the fan options selected. Ted handled all the questions I had like a pro. It's also nice having the lifetime customer service so that I can call them up with any questions. I've already talked their support to get help with some battery saving options that helped extend the battery life 2-3 hours. So far so good. 1 month in.

Their machines come altered from… Their machines come altered from factory settling and don't work. I have left ample time (over 2 years) for them to rectify the situation, but as they have done nothing other than confirming there is an issue and then not helping further, I feel it is only fair to warn others of this customer service.