I took my original 1 star review down I took my original 1 star review down, but I’m back to leave yet another, and this one will stay! This company took my money, and then informed they didn’t have the gpu on hand, I waited and waited and heard nothing from them! Demanding a refund, take your money elsewher, optimaltex is a joke

No support, poor service. I had purchased 2 gaming computers for my kids in December. After after about 6-7 months, one of the motherboards LAN port went bad. I tried to RMA the motherboard through the manufacturer myself. They would not honor it due to it being a prebuilt PC. According to their (Optimaltex) they claim to warranty their parts for 1 year. I left several messages on social media, no response. So I emailed the "support" tab on their website, still no response. I finally took to Google and found a number for an employee of theirs. I contacted that person and they said to give them the serial number and all that so they could start an RMA process. Also said to use the "messages" tab on their wesite because they usually do not check the support messages. Well, here we are, still no response after several messages. This was a month ago since I called. I almost forgot to mention, they didn't even include the 6 RGB fans that I had paid for in these builds. And one power cord was missing. At least they did reimburse me for the fans, but I had to go and buy a new power cord. I never recieved a new cord they said they sent. I normally build my own PCs, but I was in a pinch and decided to go with this company. Terrible decision on my part. Convienence isn't always better.

Received PC only 14 days after purchase! Thank You OptimalTex. So a few months ago I went to get a PC through OptimalTex and some things came up to where I couldn't follow through with the purchase. These guys were class act through that whole process and then a couple months went by, I was able to finally get a PC. When I was wondering what to get because I'm not the most tech savy, these guys guided me through everything. My game of steam is Apex Legends and they even pre downloaded the game to get it running at top performance for me when I was to receive my PC. I couldn't be more happy with the all around experience dealing with OptimalTex. Great customer service throughout the whole process up to keep me posted with pics and performance updates on the PC. Rocking the OptimalTex Solid Series Build, getting 100 fps on WoW, 144fps on Apex Legends, and 200-260 fps on Rainbow Six Siege. Just want to let these guys know they have a forever customer from UxumakiTV, Couldn't have Picked a better trustworthy company than these guys.

1 star no item yet. I Would give you more stars if I had my item. If I get my item I will change my review.

accommodating was unaware of shipping time and gave prompt refund