Received PC only 14 days after purchase! Thank You OptimalTex. So a few months ago I went to get a PC through OptimalTex and some things came up to where I couldn't follow through with the purchase. These guys were class act through that whole process and then a couple months went by, I was able to finally get a PC. When I was wondering what to get because I'm not the most tech savy, these guys guided me through everything. My game of steam is Apex Legends and they even pre downloaded the game to get it running at top performance for me when I was to receive my PC. I couldn't be more happy with the all around experience dealing with OptimalTex. Great customer service throughout the whole process up to keep me posted with pics and performance updates on the PC. Rocking the OptimalTex Solid Series Build, getting 100 fps on WoW, 144fps on Apex Legends, and 200-260 fps on Rainbow Six Siege. Just want to let these guys know they have a forever customer from UxumakiTV, Couldn't have Picked a better trustworthy company than these guys.

I purchased a pc in august for my son… I purchased a pc in august for my son had to send it back two times due to damage, not sure who caused the damage just knw it was not me or my son. Been waiting for my money for a month now. Ups said they sent back the item and refunded the company for the damage. I just want my money.

Great website and product Great website and product. The proses took a little longer than I liked (being 5 weeks) but other than that the people were patient and understanding of my questions and got back to me strength away. All in all would recommend to others.

Awaiting parts I placed an order in January 2021. Optimaltex replied via email on March 2nd saying they are waiting on my graphics card and it would be shipped from their manufacturer on the 16th. I have tried contacting them with no replies thier last contact with me was March 9th. It is now May 4th.

No support, poor service. I had purchased 2 gaming computers for my kids in December. After after about 6-7 months, one of the motherboards LAN port went bad. I tried to RMA the motherboard through the manufacturer myself. They would not honor it due to it being a prebuilt PC. According to their (Optimaltex) they claim to warranty their parts for 1 year. I left several messages on social media, no response. So I emailed the "support" tab on their website, still no response. I finally took to Google and found a number for an employee of theirs. I contacted that person and they said to give them the serial number and all that so they could start an RMA process. Also said to use the "messages" tab on their wesite because they usually do not check the support messages. Well, here we are, still no response after several messages. This was a month ago since I called. I almost forgot to mention, they didn't even include the 6 RGB fans that I had paid for in these builds. And one power cord was missing. At least they did reimburse me for the fans, but I had to go and buy a new power cord. I never recieved a new cord they said they sent. I normally build my own PCs, but I was in a pinch and decided to go with this company. Terrible decision on my part. Convienence isn't always better.