I didn’t Received my item because they… I didn’t Received my item because they saying should be the billing address also from US not only the which one from US shipping address that’s very bad

Great customer service Purchased a computer for my sons birthday and far exceeded my expectaions with helpfulness and spot on answering of any questions i had or issues. Runs amazing and all the rgb colors my son loves so great company and great people.

Awaiting parts I placed an order in January 2021. Optimaltex replied via email on March 2nd saying they are waiting on my graphics card and it would be shipped from their manufacturer on the 16th. I have tried contacting them with no replies thier last contact with me was March 9th. It is now May 4th.

accommodating was unaware of shipping time and gave prompt refund

No support, poor service. I had purchased 2 gaming computers for my kids in December. After after about 6-7 months, one of the motherboards LAN port went bad. I tried to RMA the motherboard through the manufacturer myself. They would not honor it due to it being a prebuilt PC. According to their (Optimaltex) they claim to warranty their parts for 1 year. I left several messages on social media, no response. So I emailed the "support" tab on their website, still no response. I finally took to Google and found a number for an employee of theirs. I contacted that person and they said to give them the serial number and all that so they could start an RMA process. Also said to use the "messages" tab on their wesite because they usually do not check the support messages. Well, here we are, still no response after several messages. This was a month ago since I called. I almost forgot to mention, they didn't even include the 6 RGB fans that I had paid for in these builds. And one power cord was missing. At least they did reimburse me for the fans, but I had to go and buy a new power cord. I never recieved a new cord they said they sent. I normally build my own PCs, but I was in a pinch and decided to go with this company. Terrible decision on my part. Convienence isn't always better.