I have requested a refund for my order… I have requested a refund for my order that has not been completed. I requested the refund on the 7th of June. OptimalTex stated that they will process my request and consider it approved. I messaged them on the 22nd of June and OptimalTex stated they will check the account that day and will send a refund confirmation. I have yet to receive any of these.

45/10 The customer service is absolutely outstanding, I would recommend this company just off of that alone. They built me an absolute gem of a pc and kept me up to date the entire way. I will be a loyal customer for years to come!

They need to keep track of their inventory! Site said something was in stock, allowed me to buy it, then a few days later told me they didn't have it and refunded my money. A GIANT waste of time, leaving me without a PC for days; when I could have just ordered from a different vendor. Other stores show "out of stock" when they don't have something ready to ship. I guarantee I'll never be going back to this site after this experience. When I need a part, I need to know that the money I'm laying down will actually secure what I need. "Here's some money, go see if you can find this for me" is not an experience I'm interested in.

DONT WASTE YOUR MONEY LIKE ME Ordered a pc in February, they told me mid April. Mid April I reached out and they said GPUs on back order, and to check back in July and if at that point they still don’t come they’d refund me. I gave them an extra week or so and here I am, early august, no computer and no refund and now, im not receiving anything back from their business pages. No telephone number to call and the Business emails are NOT being replied to either. Terrible customer service. Hyped you up with low prices to get you to confirm an order then beg you to stay and stick around because they don’t have in stock what you ordered. If you order with OptimalTex, you’re literally just throwing away your money. Order elsewhere. 10/10 DO NOT RECOMMEND.

I purchased a pc in august for my son… I purchased a pc in august for my son had to send it back two times due to damage, not sure who caused the damage just knw it was not me or my son. Been waiting for my money for a month now. Ups said they sent back the item and refunded the company for the damage. I just want my money.