1 star no item yet. I Would give you more stars if I had my item. If I get my item I will change my review.

accommodating was unaware of shipping time and gave prompt refund

I have requested a refund for my order… I have requested a refund for my order that has not been completed. I requested the refund on the 7th of June. OptimalTex stated that they will process my request and consider it approved. I messaged them on the 22nd of June and OptimalTex stated they will check the account that day and will send a refund confirmation. I have yet to receive any of these.

Awaiting parts I placed an order in January 2021. Optimaltex replied via email on March 2nd saying they are waiting on my graphics card and it would be shipped from their manufacturer on the 16th. I have tried contacting them with no replies thier last contact with me was March 9th. It is now May 4th.

DONT WASTE YOUR MONEY LIKE ME Ordered a pc in February, they told me mid April. Mid April I reached out and they said GPUs on back order, and to check back in July and if at that point they still don’t come they’d refund me. I gave them an extra week or so and here I am, early august, no computer and no refund and now, im not receiving anything back from their business pages. No telephone number to call and the Business emails are NOT being replied to either. Terrible customer service. Hyped you up with low prices to get you to confirm an order then beg you to stay and stick around because they don’t have in stock what you ordered. If you order with OptimalTex, you’re literally just throwing away your money. Order elsewhere. 10/10 DO NOT RECOMMEND.