No support, poor service. I had purchased 2 gaming computers for my kids in December. After after about 6-7 months, one of the motherboards LAN port went bad. I tried to RMA the motherboard through the manufacturer myself. They would not honor it due to it being a prebuilt PC. According to their (Optimaltex) they claim to warranty their parts for 1 year. I left several messages on social media, no response. So I emailed the "support" tab on their website, still no response. I finally took to Google and found a number for an employee of theirs. I contacted that person and they said to give them the serial number and all that so they could start an RMA process. Also said to use the "messages" tab on their wesite because they usually do not check the support messages. Well, here we are, still no response after several messages. This was a month ago since I called. I almost forgot to mention, they didn't even include the 6 RGB fans that I had paid for in these builds. And one power cord was missing. At least they did reimburse me for the fans, but I had to go and buy a new power cord. I never recieved a new cord they said they sent. I normally build my own PCs, but I was in a pinch and decided to go with this company. Terrible decision on my part. Convienence isn't always better.

Great customer service Purchased a computer for my sons birthday and far exceeded my expectaions with helpfulness and spot on answering of any questions i had or issues. Runs amazing and all the rgb colors my son loves so great company and great people.

1 star no item yet. I Would give you more stars if I had my item. If I get my item I will change my review.

I took my original 1 star review down I took my original 1 star review down, but I’m back to leave yet another, and this one will stay! This company took my money, and then informed they didn’t have the gpu on hand, I waited and waited and heard nothing from them! Demanding a refund, take your money elsewher, optimaltex is a joke

I purchased a pc in august for my son… I purchased a pc in august for my son had to send it back two times due to damage, not sure who caused the damage just knw it was not me or my son. Been waiting for my money for a month now. Ups said they sent back the item and refunded the company for the damage. I just want my money.