I have requested a refund for my order… I have requested a refund for my order that has not been completed. I requested the refund on the 7th of June. OptimalTex stated that they will process my request and consider it approved. I messaged them on the 22nd of June and OptimalTex stated they will check the account that day and will send a refund confirmation. I have yet to receive any of these.

8/10 Its great, i haven't gotten a reply back after my order, but they were all so helpful with making sure i understood my build

45/10 The customer service is absolutely outstanding, I would recommend this company just off of that alone. They built me an absolute gem of a pc and kept me up to date the entire way. I will be a loyal customer for years to come!

Awesome customer service!! Awesome customer service. Adel attended to all my queries. Got the item in time as promised. Just one suggestion, they should put inventory updates on their site. Nevertheless, i had a good experience with Optimaltex, would buy again :)

Well what can I say... Bought a item (that didnt show it was out of stock) but it was. Had a wait time of longer than I wanted. But once they realized the items wasn't going to be sent out anytime soon. They gave refund quickly. Only bad experience I had is that the website doesn't show a item is out of stock. Other than that, staff was helpful and friendly. I would say that if the pandemic wasnt going on . I think they would be great place to buy from