It was my Mistake, but they handled it Great Unlike a previous reviewer, I too payed shipping for a new protective cover under their lifetime warranty. The process was seemless and it arrived quickly. I too did not realize that I needed to provide original receipt and send back old cover. I was charged full price, but once I caught the error I contacted the company and they made me whole as I explained the entire scenario (offering to find receipt and look for old cover). That was top notch customer service. I now know that when I seek another replacement I'll get the old one ready to send back. (lesson learned). And the cost is minimal and honored, which is more than I can say for many things these days.

Exceptional customer service I am deeply impressed with the customer service I received. Efficient, helpful and understanding. Well done!

Blake is absolutely outstanding!! Blake is absolutely outstanding!!! Phenomenal customer service, quick response time, excellent resolution. He's awesome!! Give him a raise

Blake was very friendly and helpful Blake was very friendly and helpful! My order hadn’t arrived, although the system said it had. He confirmed my address with me and sent the order again and with free expedited shipping. The items arrived in the timeframe promised and all is good! I’ve been using Bodyguard products for years and will continue to do so with high quality products and high quality customer service agents like Blake! Thank you!

If I could give them 10 stars I would If I could give them 10 stars I would. I’ve been using the screen protectors for about 6+ years now and not once have I been disappointed. My screens have never shattered and even when receiving a new phone, I send my old protector in and get my new phones screen protector back. The customer service/support is always so friendly and kind. Definitely one of the best companies out there.