Poor customer service I wanna buy a gitzo tripod from them and pay by paydollar, but never got reply more than 3 weeks, I tried to contact them in different ways, but still never got any feedback. They never reply on any message either on Facebook or email. The funny thing is, you still receive their edm, but I never subscribe their mail list.

Everything Perfect! Bought a watch in UK - delivered in DK exactly as foreseen. The watch was brand new - as expected. I'd like to do more business with Citywide.

Rude sellers and defectuous items Do not buy from this company from ebay!! I bought an Seiko Alpinist from them and it kept dying after 7 hours at rest. This seller sent me a defectuous watch and they will do anything to refuse my return and they won't refund me. He didn't even answered to my messages. Do not repeat my mistake , avoid this seller.

Worst experience ever Worst experience ever I bought the watch on ebay the told me that they will send the watch in 3 days and they gave me the tracking number the number was incorrect on royal mail they told me that the package with this number is not in their system and there were no messages from seller 2 days after the item should arrive they sent me the message and say that they didn't send the item and the order was canceled so they gave me the money back after 5 days. but until last day there were saying that the item is on the way and if the shipping will be quick it will arrive until next week and sometimes they didn't even answer my question but only write something with no sense so Messege for everyone stay away from that seller. The watch I ordered was Casio G-SHOCK Mudmaster GWG-1000 1A3JF

Sold me on free DHL Express Courier delivery then sent by post! I bought from Citiwide Online and free DHL Express delivery was offered on the auction. I bought it based on this as I needed the item quickly. Then they sent a "DHL" tracking number that DHL didn't recognise. When I queried it they said it was a postal tracking number, not DHL. I asked them to refund the difference in what it would have cost them to send via DHL instead of post, and their answer was "there is not extra cost charge for the DHL service". What weasels... since they don't charge extra for express international courier, they don't have to refund anything if they don't provide it? I don't think so! I'll be opening a formal eBay dispute.