Do your research Before you trust in these negative reviews, although problems & mistakes do happen, do more research on the web eg my shopping.com.au & see who you believe? Ive just purchased a FujiF200exr @ half the rec. retail price here in Australia. Had it delivered in A1 con within 5 working days. Couldnt be happier. Ill definitely shop with Citi again.

buyer beware BUYER BEWARE. BUYER BEWARE.... I just received my fuji s3300, it arrived DEAD ON ARRIVAL. its taken 3 days to get an email response, I have even sent them an email with a 2 minute video showing what is happening to the camera and the response was what batteries am i using? well I replied that i'm using the batteries they supplied with the camera. Yes the batteries are ok I've checked them. Then another 30 hours of waiting for a reply and i received an email asking if i am i putting in the batteries correctly and am i following the instruction book properly. What am i a three year old? I'm not holding out on their warranty which is supposed to be door to door pick up, at this rate it will take 3 weeks for a courier to arrive, and then they will probably say its not a manufacturing fault, AND THEN I'LL BE $90 OUT OF POCKET FOR POSTAGE COSTS.I thought i was buying from an Australian company as they have a .com.au web address, but it turn out they are Hong Kong based, I dont know how my consumer rights will go as they aren't Australian. I wish i had googled their name prior to my purchase. i wont be recommending them to anyone i know.......

Worst company ever I had my warranty refused and I would have been very surprised if they honoured it because it was a bit sus when every reply I received had if the camera is found to be human error it will not be covered they seemed to overstate this continously. The camera has never been near water and they have classed it as water damage. Believe me this will not be the last they hear of me I am going to pursue this to the very end they are not going to get away with it as I can see from other posts they have done this regularly.

Sold me on free DHL Express Courier delivery then sent by post! I bought from Citiwide Online and free DHL Express delivery was offered on the auction. I bought it based on this as I needed the item quickly. Then they sent a "DHL" tracking number that DHL didn't recognise. When I queried it they said it was a postal tracking number, not DHL. I asked them to refund the difference in what it would have cost them to send via DHL instead of post, and their answer was "there is not extra cost charge for the DHL service". What weasels... since they don't charge extra for express international courier, they don't have to refund anything if they don't provide it? I don't think so! I'll be opening a formal eBay dispute.

Warranty Waste of Money Bought a Panasonic Lumix ts3 in Jan 2012 used it a couple of times diving was OK , went snorkeling on the barrier reef and noticed moisture in the lense. Contacted "Mackcam" told me to send to an approved repairer, come back "USER ERROR" . they would not cover the damage. Camera is now scrap after only 3 months, panasonic Australia will not repair as it is imported. Wrote to "CITIWIDE" about purchasing a replacment ........ no reply. When you purchase from them you have no choice as to the MACKCAM warranty, it is a given. I have since found it is cheaper to buy in Australia as the warranty is in the price of the item. I