Warranty Waste of Money Bought a Panasonic Lumix ts3 in Jan 2012 used it a couple of times diving was OK , went snorkeling on the barrier reef and noticed moisture in the lense. Contacted "Mackcam" told me to send to an approved repairer, come back "USER ERROR" . they would not cover the damage. Camera is now scrap after only 3 months, panasonic Australia will not repair as it is imported. Wrote to "CITIWIDE" about purchasing a replacment ........ no reply. When you purchase from them you have no choice as to the MACKCAM warranty, it is a given. I have since found it is cheaper to buy in Australia as the warranty is in the price of the item. I

Rude sellers and defectuous items Do not buy from this company from ebay!! I bought an Seiko Alpinist from them and it kept dying after 7 hours at rest. This seller sent me a defectuous watch and they will do anything to refuse my return and they won't refund me. He didn't even answered to my messages. Do not repeat my mistake , avoid this seller.

Worst experience ever Worst experience ever I bought the watch on ebay the told me that they will send the watch in 3 days and they gave me the tracking number the number was incorrect on royal mail they told me that the package with this number is not in their system and there were no messages from seller 2 days after the item should arrive they sent me the message and say that they didn't send the item and the order was canceled so they gave me the money back after 5 days. but until last day there were saying that the item is on the way and if the shipping will be quick it will arrive until next week and sometimes they didn't even answer my question but only write something with no sense so Messege for everyone stay away from that seller. The watch I ordered was Casio G-SHOCK Mudmaster GWG-1000 1A3JF

Worst Ever I don't think that I can adequately express how disappointed I am with Citiwide. Their payment system was easy, but everything past that point was extremely poor. Delivery was delayed and not all products ordered were delivered. To make matter worse, I ordered a 'waterproof' camera which failed on its very first use. The camera was sent back using the warranty stystem only to have both citiwide and Canon refuse the warranty! I am now out of pocket and have no camera to show for it. Their communication through this process was extremely poor. Citiwide are based in Hong Kong, a point they conveniently forget to mention. They use this to their advantage and hide behind this. English communication is extremely poor. They have NO customer service skills whatsoever. I can not possibly be more disapointed with Citiwide. Quite simply the worst customer experience ever!!!

buy somewhere else I received my 'waterproof' camera and straight away realised it was slowly letting in water. I wrote to them and after sending it off for testing and months of waiting i was told it was not a manufacturer fault and they would not cover it in their warranty. The camera was leaking from the moment it touched water! Their warranty is a scam, spend a few more dollars to buy off a decent company.