Sold me on free DHL Express Courier delivery then sent by post! I bought from Citiwide Online and free DHL Express delivery was offered on the auction. I bought it based on this as I needed the item quickly. Then they sent a "DHL" tracking number that DHL didn't recognise. When I queried it they said it was a postal tracking number, not DHL. I asked them to refund the difference in what it would have cost them to send via DHL instead of post, and their answer was "there is not extra cost charge for the DHL service". What weasels... since they don't charge extra for express international courier, they don't have to refund anything if they don't provide it? I don't think so! I'll be opening a formal eBay dispute.

Great value, no issues. Bought a high end watch from Citiwide's ebay outlet, I was a bit concerned after reading some of the reviews here however it arrived very quickly and at a fraction of the cost of high street prices. Very pleased. Well done Citiwide.

buy somewhere else I received my 'waterproof' camera and straight away realised it was slowly letting in water. I wrote to them and after sending it off for testing and months of waiting i was told it was not a manufacturer fault and they would not cover it in their warranty. The camera was leaking from the moment it touched water! Their warranty is a scam, spend a few more dollars to buy off a decent company.

Worst Ever I don't think that I can adequately express how disappointed I am with Citiwide. Their payment system was easy, but everything past that point was extremely poor. Delivery was delayed and not all products ordered were delivered. To make matter worse, I ordered a 'waterproof' camera which failed on its very first use. The camera was sent back using the warranty stystem only to have both citiwide and Canon refuse the warranty! I am now out of pocket and have no camera to show for it. Their communication through this process was extremely poor. Citiwide are based in Hong Kong, a point they conveniently forget to mention. They use this to their advantage and hide behind this. English communication is extremely poor. They have NO customer service skills whatsoever. I can not possibly be more disapointed with Citiwide. Quite simply the worst customer experience ever!!!

Poor customer service I wanna buy a gitzo tripod from them and pay by paydollar, but never got reply more than 3 weeks, I tried to contact them in different ways, but still never got any feedback. They never reply on any message either on Facebook or email. The funny thing is, you still receive their edm, but I never subscribe their mail list.