Warranty Waste of Money Bought a Panasonic Lumix ts3 in Jan 2012 used it a couple of times diving was OK , went snorkeling on the barrier reef and noticed moisture in the lense. Contacted "Mackcam" told me to send to an approved repairer, come back "USER ERROR" . they would not cover the damage. Camera is now scrap after only 3 months, panasonic Australia will not repair as it is imported. Wrote to "CITIWIDE" about purchasing a replacment ........ no reply. When you purchase from them you have no choice as to the MACKCAM warranty, it is a given. I have since found it is cheaper to buy in Australia as the warranty is in the price of the item. I

Everything Perfect! Bought a watch in UK - delivered in DK exactly as foreseen. The watch was brand new - as expected. I'd like to do more business with Citywide.

VERY "POOR" QUALITY PRODUCTS AND EVEN "POORER" CUSTOMER SERVICE Bought a Canon G12 some months ago that arrived without a converter... They said they would send me some gifts to apologise!? When I emailed just asking for the money I out layed for the converter got no response!? Some weeks later the crappy SD card they sent chipped while putting it in to my pc so is no longer readable!? I emailed and asked for it to be replaced but again to no avail!? They make out like they do good deals but don’t! They send out "made in china" rubbish accessories that break soon as you touch them and then back it all up with the WORST CUSTOMER SERVICE EVER!!!!

Sold me on free DHL Express Courier delivery then sent by post! I bought from Citiwide Online and free DHL Express delivery was offered on the auction. I bought it based on this as I needed the item quickly. Then they sent a "DHL" tracking number that DHL didn't recognise. When I queried it they said it was a postal tracking number, not DHL. I asked them to refund the difference in what it would have cost them to send via DHL instead of post, and their answer was "there is not extra cost charge for the DHL service". What weasels... since they don't charge extra for express international courier, they don't have to refund anything if they don't provide it? I don't think so! I'll be opening a formal eBay dispute.

Do your research Before you trust in these negative reviews, although problems & mistakes do happen, do more research on the web eg my shopping.com.au & see who you believe? Ive just purchased a FujiF200exr @ half the rec. retail price here in Australia. Had it delivered in A1 con within 5 working days. Couldnt be happier. Ill definitely shop with Citi again.