VERY "POOR" QUALITY PRODUCTS AND EVEN "POORER" CUSTOMER SERVICE Bought a Canon G12 some months ago that arrived without a converter... They said they would send me some gifts to apologise!? When I emailed just asking for the money I out layed for the converter got no response!? Some weeks later the crappy SD card they sent chipped while putting it in to my pc so is no longer readable!? I emailed and asked for it to be replaced but again to no avail!? They make out like they do good deals but don’t! They send out "made in china" rubbish accessories that break soon as you touch them and then back it all up with the WORST CUSTOMER SERVICE EVER!!!!

buyer beware BUYER BEWARE. BUYER BEWARE.... I just received my fuji s3300, it arrived DEAD ON ARRIVAL. its taken 3 days to get an email response, I have even sent them an email with a 2 minute video showing what is happening to the camera and the response was what batteries am i using? well I replied that i'm using the batteries they supplied with the camera. Yes the batteries are ok I've checked them. Then another 30 hours of waiting for a reply and i received an email asking if i am i putting in the batteries correctly and am i following the instruction book properly. What am i a three year old? I'm not holding out on their warranty which is supposed to be door to door pick up, at this rate it will take 3 weeks for a courier to arrive, and then they will probably say its not a manufacturing fault, AND THEN I'LL BE $90 OUT OF POCKET FOR POSTAGE COSTS.I thought i was buying from an Australian company as they have a .com.au web address, but it turn out they are Hong Kong based, I dont know how my consumer rights will go as they aren't Australian. I wish i had googled their name prior to my purchase. i wont be recommending them to anyone i know.......

Worse company in God's green earth .. Worse company in God's green earth ... bad customer service ... bad service .... can't even give you an accurate install date ... Will leave you with no device for the longest time ... this is disgusting and horrible never ever again ... DON'T DOBMY MISTAKE THIS IS GARBAGE

buy somewhere else I received my 'waterproof' camera and straight away realised it was slowly letting in water. I wrote to them and after sending it off for testing and months of waiting i was told it was not a manufacturer fault and they would not cover it in their warranty. The camera was leaking from the moment it touched water! Their warranty is a scam, spend a few more dollars to buy off a decent company.

Warranty Waste of Money Bought a Panasonic Lumix ts3 in Jan 2012 used it a couple of times diving was OK , went snorkeling on the barrier reef and noticed moisture in the lense. Contacted "Mackcam" told me to send to an approved repairer, come back "USER ERROR" . they would not cover the damage. Camera is now scrap after only 3 months, panasonic Australia will not repair as it is imported. Wrote to "CITIWIDE" about purchasing a replacment ........ no reply. When you purchase from them you have no choice as to the MACKCAM warranty, it is a given. I have since found it is cheaper to buy in Australia as the warranty is in the price of the item. I