Poor customer service I wanna buy a gitzo tripod from them and pay by paydollar, but never got reply more than 3 weeks, I tried to contact them in different ways, but still never got any feedback. They never reply on any message either on Facebook or email. The funny thing is, you still receive their edm, but I never subscribe their mail list.

Do your research Before you trust in these negative reviews, although problems & mistakes do happen, do more research on the web eg my shopping.com.au & see who you believe? Ive just purchased a FujiF200exr @ half the rec. retail price here in Australia. Had it delivered in A1 con within 5 working days. Couldnt be happier. Ill definitely shop with Citi again.

VERY "POOR" QUALITY PRODUCTS AND EVEN "POORER" CUSTOMER SERVICE Bought a Canon G12 some months ago that arrived without a converter... They said they would send me some gifts to apologise!? When I emailed just asking for the money I out layed for the converter got no response!? Some weeks later the crappy SD card they sent chipped while putting it in to my pc so is no longer readable!? I emailed and asked for it to be replaced but again to no avail!? They make out like they do good deals but don’t! They send out "made in china" rubbish accessories that break soon as you touch them and then back it all up with the WORST CUSTOMER SERVICE EVER!!!!

Worst Ever I don't think that I can adequately express how disappointed I am with Citiwide. Their payment system was easy, but everything past that point was extremely poor. Delivery was delayed and not all products ordered were delivered. To make matter worse, I ordered a 'waterproof' camera which failed on its very first use. The camera was sent back using the warranty stystem only to have both citiwide and Canon refuse the warranty! I am now out of pocket and have no camera to show for it. Their communication through this process was extremely poor. Citiwide are based in Hong Kong, a point they conveniently forget to mention. They use this to their advantage and hide behind this. English communication is extremely poor. They have NO customer service skills whatsoever. I can not possibly be more disapointed with Citiwide. Quite simply the worst customer experience ever!!!

Sold me on free DHL Express Courier delivery then sent by post! I bought from Citiwide Online and free DHL Express delivery was offered on the auction. I bought it based on this as I needed the item quickly. Then they sent a "DHL" tracking number that DHL didn't recognise. When I queried it they said it was a postal tracking number, not DHL. I asked them to refund the difference in what it would have cost them to send via DHL instead of post, and their answer was "there is not extra cost charge for the DHL service". What weasels... since they don't charge extra for express international courier, they don't have to refund anything if they don't provide it? I don't think so! I'll be opening a formal eBay dispute.