It's said that All Good Things Must Come To An End. Line2, for a solid ten years WAS solid and great as they grew and worked through some kinks and changes in tech. As of late- its been months of problems, months with no call record, ticket after ticket and they mark "resolved" with some rudimentary answer that I had already tried 17 days before they got around to an insufficient answer. Think that's been the stunt to close tickets like three times in the last five months. Still unresolved and now the poor service comes with a bright shiny rate increase. Time for a switch and do yourself a favor- save your time and energy by looking elsewhere! Or, just burn your cash in the backyard!

The Tech Rep was very pleasant The Tech Rep was very pleasant, knowledgeable, and professional. As a Director at one of the largest transit agencies on the east coast. I was very pleased to see someone handle customer service like a real Pro. Even on a Holiday. She should be commended for her excellent service.

Great value for the money Great value for the money. Little additional marketing for new products. Never had any major outages/issues.

I have been using Line2 over 10 years Recently had an issue with Line2. Very long time customer with several lines. The Support Team (Agent named Orlando) did a good job and fixed my issue quickly and professionally.

Support agent was helpful and efficient Support agent was helpful and efficient I would have appreciated not waiting on hold for 47 minutes, listening to a badly cut loop of 'Take 5' that neither starts nor ends at the beginning of a musical bar, nor includes a single whole repetition of the music. In 47 minutes I had to listen to that for 282 times. My cat meowed in despair and left half way through. FOR THE LOVE OF ALL THAT IS SACRED MAKE HOLD TIME SILENT And yea, if I didn't have to call in to begin with that'd be great. Meaning, sort out your login issues which were there for over 2 years, and obviously solve the problem of calls not coming through for the past month asap, as that is why I'm leaving.