The Tech Rep was very pleasant The Tech Rep was very pleasant, knowledgeable, and professional. As a Director at one of the largest transit agencies on the east coast. I was very pleased to see someone handle customer service like a real Pro. Even on a Holiday. She should be commended for her excellent service.

Lack of Transparency and Unethical Billing I was trying to complete the 10DLC registration process, however, I was unsuccessful. I called into customer support and the line disconnected due to "high call volumes." After contacting Line2 on 3 separate occasions, I was finally able to get ahold of someone to get the registration process completed on the backend. Low and behold, I was charged a registration fee 3 times. When I inquired about the additional fees via email, I received no response, until I reached out again, a week later through their chat feature on the website. I was advised that there was nothing they could do to remedy the issue. Quite disappointed with the customer service I received, as the agent, Grace M. kept trying to end the conversation when I still had questions. Line2 is advertised as being $15.99 per month, however, with the added fees (which they don't disclose), their service is closer to $25/month. There are other alternatives that offer better customer service at a cheaper price. I would not recommend Line2.

Great value for the money Great value for the money. Little additional marketing for new products. Never had any major outages/issues.

My line 2 app helps me stay anonymous… My line 2 app helps me stay anonymous on-line. Your service is great.And when my card was cancelled you emailed a notice my payment was due. Whenever I had a problem with the app a real line2 person assisted me. Thank you Line2

It's said that All Good Things Must Come To An End. Line2, for a solid ten years WAS solid and great as they grew and worked through some kinks and changes in tech. As of late- its been months of problems, months with no call record, ticket after ticket and they mark "resolved" with some rudimentary answer that I had already tried 17 days before they got around to an insufficient answer. Think that's been the stunt to close tickets like three times in the last five months. Still unresolved and now the poor service comes with a bright shiny rate increase. Time for a switch and do yourself a favor- save your time and energy by looking elsewhere! Or, just burn your cash in the backyard!