It's said that All Good Things Must Come To An End. Line2, for a solid ten years WAS solid and great as they grew and worked through some kinks and changes in tech. As of late- its been months of problems, months with no call record, ticket after ticket and they mark "resolved" with some rudimentary answer that I had already tried 17 days before they got around to an insufficient answer. Think that's been the stunt to close tickets like three times in the last five months. Still unresolved and now the poor service comes with a bright shiny rate increase. Time for a switch and do yourself a favor- save your time and energy by looking elsewhere! Or, just burn your cash in the backyard!

Line2 is stealing money from my account… Line2 is stealing money from my account after I cancelled it a long time ago. They still are collecting payments even though the number is no longer active.

Just what I was looking for! I was looking for a calling and sms/mms app for my small business that I could use on my desktop windows PC as well as android device. Line2 is perfect! It has great features which includes voice mail, call screening and you can even plug in a headset on your PC to use with the app. I'm happy I found line2! 10/23/2023 Update-Unfortunately, after testing out the service it did not work as well as expected. The desktop app does not have a contact book feature so you cannot assign names to numbers. This is a huge drawback because the desktop app is the primary way I would use the Line2 service. Also the Caller ID showed the name of a former customer named "Christopher". And the call quality was not good on desktop and cell phone although I was willing to buy a headset to see if call quality improved. I called customer service during the day and was on hold for about 30 minutes. I had to hang up. I later contacted Line2 via email for a refund. I'm so disappointed. I had high hopes for Line2 and I liked the look and feel of their desktop app. If Line2 is able to fix the issues with their service, it has the potential to be one of the better Voip services on the market. They key for success is in making a better functioning desktop app, improving call quality issues and ensuring that the number assigned to a new customer updates with the new info in their system.

Since I am on the road a lot Since I am on the road a lot, this app has been very useful to determine if call coming in is for my personal cell line or business line transferred to line 2 app. Wish I would have started using this a long time ago.

Lack of Transparency and Unethical Billing I was trying to complete the 10DLC registration process, however, I was unsuccessful. I called into customer support and the line disconnected due to "high call volumes." After contacting Line2 on 3 separate occasions, I was finally able to get ahold of someone to get the registration process completed on the backend. Low and behold, I was charged a registration fee 3 times. When I inquired about the additional fees via email, I received no response, until I reached out again, a week later through their chat feature on the website. I was advised that there was nothing they could do to remedy the issue. Quite disappointed with the customer service I received, as the agent, Grace M. kept trying to end the conversation when I still had questions. Line2 is advertised as being $15.99 per month, however, with the added fees (which they don't disclose), their service is closer to $25/month. There are other alternatives that offer better customer service at a cheaper price. I would not recommend Line2.