Very worst experience Very worst experience, I regret making payment first they over charged and after two days they disconnected me all of a sudden.

Lack of Transparency and Unethical Billing I was trying to complete the 10DLC registration process, however, I was unsuccessful. I called into customer support and the line disconnected due to "high call volumes." After contacting Line2 on 3 separate occasions, I was finally able to get ahold of someone to get the registration process completed on the backend. Low and behold, I was charged a registration fee 3 times. When I inquired about the additional fees via email, I received no response, until I reached out again, a week later through their chat feature on the website. I was advised that there was nothing they could do to remedy the issue. Quite disappointed with the customer service I received, as the agent, Grace M. kept trying to end the conversation when I still had questions. Line2 is advertised as being $15.99 per month, however, with the added fees (which they don't disclose), their service is closer to $25/month. There are other alternatives that offer better customer service at a cheaper price. I would not recommend Line2.

The Tech Rep was very pleasant The Tech Rep was very pleasant, knowledgeable, and professional. As a Director at one of the largest transit agencies on the east coast. I was very pleased to see someone handle customer service like a real Pro. Even on a Holiday. She should be commended for her excellent service.

Had trouble logging in - due to my error. I get a message to sign in after supplying a code. I can't get a code because the system won't let me. Usually a very good service but this is disappointing. I was responsible for this error. I entered my country code in the phone number. It did not notify me of that error when it was entered. I tried removing the initial 1 and could login normally!

I have been using line2 for over 10… I have been using line2 for over 10 years now through my computer. I find the product great. As I am partially deaf, I automatically record all calls so that I can replay them if needed. This is a major benefit to me. For the same reason I do not use the phone app because it is not possible to record the calls on my cell phone.