Cancelled 2 Years Ago But They Keep Charging Credit Card Cancelled 2 years ago but they keep auto charging credit card. When you try to cancel online, they make you first agree to pay an additional year in advance before you cancel! They do not respond to cancellation requests by email. Horrible Experience. Do not get suckered into this company. If you do, use a burner credit card that you can shut off or shut down because they will not stop charging it. Also, audio quality of calls is pretty bad. This was the initial reason I cancelled. Customers couldn't understand me and I could not understand them. I switched to a competitor and have been happy with my other service provider.

Great value for the money Great value for the money. Little additional marketing for new products. Never had any major outages/issues.

Support agent was helpful and efficient Support agent was helpful and efficient I would have appreciated not waiting on hold for 47 minutes, listening to a badly cut loop of 'Take 5' that neither starts nor ends at the beginning of a musical bar, nor includes a single whole repetition of the music. In 47 minutes I had to listen to that for 282 times. My cat meowed in despair and left half way through. FOR THE LOVE OF ALL THAT IS SACRED MAKE HOLD TIME SILENT And yea, if I didn't have to call in to begin with that'd be great. Meaning, sort out your login issues which were there for over 2 years, and obviously solve the problem of calls not coming through for the past month asap, as that is why I'm leaving.

It's said that All Good Things Must Come To An End. Line2, for a solid ten years WAS solid and great as they grew and worked through some kinks and changes in tech. As of late- its been months of problems, months with no call record, ticket after ticket and they mark "resolved" with some rudimentary answer that I had already tried 17 days before they got around to an insufficient answer. Think that's been the stunt to close tickets like three times in the last five months. Still unresolved and now the poor service comes with a bright shiny rate increase. Time for a switch and do yourself a favor- save your time and energy by looking elsewhere! Or, just burn your cash in the backyard!

The Tech Rep was very pleasant The Tech Rep was very pleasant, knowledgeable, and professional. As a Director at one of the largest transit agencies on the east coast. I was very pleased to see someone handle customer service like a real Pro. Even on a Holiday. She should be commended for her excellent service.