Unhappy Customer
GBCan't Honestly Recommend This scenario happened more than once: I received an alert that our posters had a revision, so I emailed the company to find out which posters had the revision and requested a temporary printout until a new poster could be shipped to us. The customer service team did not know what the revision was. I do not receive updates in the online "SmartApps" account, even though they say to look there. They also take a long time to send out new posters. I don't know that I can honestly say that this "service" saves our organization work in the end. I will definitely be looking into switching providers for our labor law posters.
Gia Frazier
GBThe training app is great and it has… The training app is great and it has made getting our staff to complete safety training much easier. There are some glitches with the site especially when someone is creating an initial login. I have to resend the Self-Service Invite quite a few times for the initial process to work. I also don't like that there is no way to archive employee files for those who do not work with us anymore. Their training records are still included in training log, and this can make checking for completed training more tedious.
Christine Baker
GBIt helps, but needs a bit of tweaking. The attendance calendar app saves me time! A few items would make the app better... 1. When you print to pdf, the overall picture of the calendar shows every day the same no matter what you have entered. The color coding (to identify trends) can only be captured by doing screen shots. 2. Every time a new employee is selected, you have to select the employee again because the previous employee's name is still on the entry window 3. If an employee is gone for more than one day, you have to make an entry for each day. The ability to enter a beginning and end date on one screen would save some time.
customer
GBI trust HRdirect to send me updated… I trust HRdirect to send me updated information when it becomes necessary for display to employees. It is one thing I don't have to think or worry about.
Kathy Lee
GBFeedback for improvements In general I like the app. However, I wish I could enter a block of vacation dates in one entry so I didn't have to enter each day individually which takes a lot of time. I have some employees who take sabaticals or several weeks off at once. It is tedious to make the entry (especially if they end up changing the dates after the fact. Also, I frequently have difficulty getting on the app from my iPad, not sure why.