Unhappy Customer
GBCan't Honestly Recommend This scenario happened more than once: I received an alert that our posters had a revision, so I emailed the company to find out which posters had the revision and requested a temporary printout until a new poster could be shipped to us. The customer service team did not know what the revision was. I do not receive updates in the online "SmartApps" account, even though they say to look there. They also take a long time to send out new posters. I don't know that I can honestly say that this "service" saves our organization work in the end. I will definitely be looking into switching providers for our labor law posters.
SARINA MALLOY
CAI have an issue with the applications linking together. I have an issue with the applications not linking to each other. For example, an approved time off request does not remove PTO time in the Attendance Calendar. In order for PTO to be tracked, I have to put an additional entry to capture the time deduction and two entries per employee. As well, last years, time approved are not filed away, but the list continues to grow longer with no way to sort by date.
customer
GBThe application still loads extremely… The application still loads extremely slow. I've had applicants report being unable to complete the application due to issues with your site.
C. S. Lenhart
GBA good app It's a very good app it just needs some improvements/upgrades to make it 5 star worthy. You need to be able to share the employees with different supervisors. We have multiple field crews and sometimes the guys switch and go with different managers/supervisors. These special jobs can sometimes take days so it's good that all managers are able to comment on attendance issues with whomever is on their crew that day. Right now you can only assign each person to one manager. This is the main issue I would like to see changed.
Gia Frazier
GBThe training app is great and it has… The training app is great and it has made getting our staff to complete safety training much easier. There are some glitches with the site especially when someone is creating an initial login. I have to resend the Self-Service Invite quite a few times for the initial process to work. I also don't like that there is no way to archive employee files for those who do not work with us anymore. Their training records are still included in training log, and this can make checking for completed training more tedious.