It's a ripoff for uninformed tourists… It's a ripoff for uninformed tourists that I feel for, too. 🤦‍♀️🤦‍♀️🤦‍♀️ They sell Cubacel tourist SIM cards to use in Cuba. Price is $35. They say you can pick up the SIM card upon arrival at the airport or in ETECSA store in the city (Cuban Telco). So I came to Havana. I arrived late at night, and the airport point was already closed, and I couldn't pick up the SIM at the airport. Okay, let's pick it up in the Havana city, I thought. The problem is, when I came to the city and asked at the central ETECSA store near the Capitolio to pick up the SIM, they didn't have my email. Nor did they know about suenacuba. The funniest thing was, that I bought a Cubacel tourist SIM with 3.5Gb data pack at the same ETECSA store FOR $8 (1150 CUP)! THE TOURIST SIM COSTS $8 IN ETECSA STORE VERSUS $35 ON SUENACUBA WEBSITE! I asked the website for refund, but of course they didn't reply. Sucks to be me. If you want a Cubacel SIM, go to an ETECSA store upon arrival to Cuba. It will save you tens of dollars.

Service well, don't value permanent clients. El Servicio es aceptable, la pagina tiene algunos defectos pequenos. Ofertas solo para nuevos clientes, por lo que no hay apreciacion por clientes recurrentes. The service works well, with some minors defects. Offers are not available for existing consumers, so looks like they don't value permanent clients.

Disappointed There is a supposed promotion for first time clients, which does not really applies. I tried to get used of it and was told I couldn't because the cubacel number was associated with another account. So, is the promotion about us being first client new account created, or about the cubacel phone number being first time used by any account in the WHOLE WORLD? They are just advertising a service they are not providing. Very disrespectful to the customers and even unlawful. What a pity... we Cubans should be more United than ever and more helpful than ever during these very hard times.

Good people running an honest business! Very happy to leave a positive review for SuenaCube! Whilst travelling to Cuba, I pre-ordered a SIM, but then following the theft of my passport I was unable to visit. SuenaCube was happy (and very prompt) in issuing a full refund, which I thought was very decent of them. I'll certainly use their services again when my holiday in Cuba finally happens!

Really good app with a great customer… Really good app with a great customer service. You can track your expenses and your contacts. I always recommend SuenaCuba!!