Perfect customer support I am a happy customer for 8 years (Camtasia and Snaggit). Unfortunately my computer broke down. I contacted customer support to re-activate my account on another device -my bad: I did not have the correct details anymore- . The support was fast, clear and very helpfull. Eventually all has been solved - and in such a nice way that I felt it is worth mentioning. Thanks Mark!

Snag It and Camtasia I like their Snagit tool and Camtasia. I find them both easy to use, especially for those who need only intermediate capabilities. I use Snagit to capture screenshots and instruction graphics for our help center and Camtasia to do basic editing on webinar recordings. Works for my needs although their programs do crash occasionally and have bugs, I find I just need to exit the program entirely and restart it on my computer and that usually does the trick.

I ordered shisha I ordered shisha. All it’s components fully correspond to the description and attached photos on the site. The hookah has already been tried by a large company, everything is great, very happy with the purchase.

Bad License/Keys/Install System Trying to do my duty because I use reviews often. The software itself is not bad but installing it and managing the license keys and maintenance is horrible. My advice is to stay away from all products offered by TechSmith.

The "support" side of the website is… The "support" side of the website is horrible - no clue if your ticket went through - an email saying "Welcome to TechSmith Support. In order for your ticket to be responded to by a support agent, you must click the link below to create a password and login." (even though im already logged in and the link doesnt do anything - the my ticket option doesnt show any live tickets - the "chat" support widget doesnt even work, just keeps "loading", and im using chrome horrible support website