Unstable software As a QA tester, I have used the overpriced Snagit video recorder for over a year on a daily basis. The software is unstable, random crashes, and more recently incompatibility issues with high-end PCs blocking me from recording simple videos. With each updated they f….k something up. I need fast and stable screen recording software without any fuss!. We will be ditching this software and the supplier. There are alternative solutions that do a better job.

Techsmith deleted all our videos. Techsmith deleted all our videos....We are a small educational organization that made some interactive videos with Camtasia. Because they used interactive features, we hosted them on techsmith's website. During the pandemic they sent us a message saying that all videos that hadn't been accessed in a year would be deleted. We thought we were fine because there are teachers who use our videos every semester. Then they deleted the videos anyway. When I contacted customer support, they told us there was nothing they could do. Bottom line: don't trust TechSmith to host your videos.

Camtasia 2023 crashes on AMD constantly. I've been a Camtasia user now for several years and pay for their maintenance service (for free updates). Honestly, it's an excellent video editor for ease of use. However, even after several updates the current edition (2023), is a lag and crash fest on my AMD 7800X3D powered, 64 GB, RTX 3090. Just a few assets on the timeline causes freezes, and then crashes. I'm fortunate that being a long time customer I still have access to some previous editions, so I'm stuck using Camtasia 2022, which is running perfectly for me. Techsmith also seem to ignore, or even delete, forum messages reporting this issue. They deleted my forum posts when I report these problems, so they try to cover this up.

Bad License/Keys/Install System Trying to do my duty because I use reviews often. The software itself is not bad but installing it and managing the license keys and maintenance is horrible. My advice is to stay away from all products offered by TechSmith.

Mediocre Customer Support Camtasia will respond but expect it to take 24-48 hours, which can be a long wait if you're working on a project with a deadline. Also, their responses are not very personal or detailed regarding the specifics of your question(s) and are usually just a link to watch a video. Quite disappointed.