I've been a Snagit customer for years I've been a Snagit customer for years; it is a great alternative to more expensive products (like Adobe) if you don't have heavy graphics demands. I primarily take screenshots and draw system architecture diagrams for tech docs, so I'm not doing intensive photo editing by any means. Never crashed. I've used Camtasia for the past two years. It does seem a little buggy - I get a wierd black screen randomly when I clip video segments, and the file size it produces seem unnecessarily large. Also, the media directory isn't relative to the project, so if you move a project around you have to relink all your media. But I would still recommend it as a product for video production - again, not a power user by any means. Customer support is just fine - sometimes they can help, and sometimes they cant!

Been using Camtasia on and off for 10… Been using Camtasia on and off for 10 years.The software is nice and easy to use. Most recently subscribed to the 2023 version, which crashed and reverted to a trial version. Support is pretty hopeless so far. Apparently, they need time to sort it. I'm not hopeful looking at some of the other comments on here. (Gave it one star) Three hours later: I'm now with the third support person. I guess at least they are trying. Another three hours later: (changed to four stars) I must say, Techsmiths have redeemed themselves somewhat by fixing the situation very quickly when the right person arrived at the crash site. Huge thanks to Anthony for sorting it out quickly and painlessly I just hope this crazy error was a one-off.

Is great for creating video tutorials which are vital in a hand over situatio Is great for creating video tutorials so that knowledge gained over the years by valued employees is not lost when they retire. Love the product and the easy access to their help desk.

Best applications for screenshots and screen capture (Review for SnagIt and Camtasia) These 2 applications by this company are among the best in their genre. Snagit contains all that you need to create professional-looking screenshots with many tools for annotation, cropping, and editing that can help a lot. I use it both for quick screenshot cropping to send with instant messages AND professional screenshots to send to my staff on how to do things with the computers. Camtasia is also the best screen capture I've ever used, can create quick and professional-looking training videos, with also many tools for annotating and adding effects on videos, sounds, and mixing. I own both these software, with their respective maintenance agreement to always have latest versions. Their price is not low as some expect, but the ease of use makes them worth every penny.

Techsmith deleted all our videos. Techsmith deleted all our videos....We are a small educational organization that made some interactive videos with Camtasia. Because they used interactive features, we hosted them on techsmith's website. During the pandemic they sent us a message saying that all videos that hadn't been accessed in a year would be deleted. We thought we were fine because there are teachers who use our videos every semester. Then they deleted the videos anyway. When I contacted customer support, they told us there was nothing they could do. Bottom line: don't trust TechSmith to host your videos.