I can't live without SnagIt I can't live without SnagIt, it's almost in constant use and have been buying the latest and greatest versions for over 3 years now. When version 2019 came out, I upgraded and it kept crashing, but Techsmith's wonderful support team leapt into action and sorted it out quick smart. What more do you want from a software company?

Is great for creating video tutorials which are vital in a hand over situatio Is great for creating video tutorials so that knowledge gained over the years by valued employees is not lost when they retire. Love the product and the easy access to their help desk.

Mediocre Customer Support Camtasia will respond but expect it to take 24-48 hours, which can be a long wait if you're working on a project with a deadline. Also, their responses are not very personal or detailed regarding the specifics of your question(s) and are usually just a link to watch a video. Quite disappointed.

I have spent 10 years working with… I have spent 10 years working with company. The software is horrible. They sold me on their latest version the 2023 application because the other version kept crashing. What a waste of money and time! Camtasia crashed 15 times and I can’t open the project. They couldn’t restore it. I wasted months getting this done. I’ve spent 24 hours working on this (only getting 3 hours of sleep) only for the new version that I just paid for to crash yet again and now I am out of weeks worth in of content. I should have stuck with Premier Pro! Do not use this company unless you want to lose important information, especially if you are a business.

Snagit keeps crashing In theory, Snagit seems like a great program. The problem is, Snagit constantly crashes. I now call this program crashit! I cannot waste any more of my precious time trying to make this software work. I canceled my annual maintenance agreement. I have moved onto another screen capture program.