Snag It and Camtasia I like their Snagit tool and Camtasia. I find them both easy to use, especially for those who need only intermediate capabilities. I use Snagit to capture screenshots and instruction graphics for our help center and Camtasia to do basic editing on webinar recordings. Works for my needs although their programs do crash occasionally and have bugs, I find I just need to exit the program entirely and restart it on my computer and that usually does the trick.

Been using Camtasia on and off for 10… Been using Camtasia on and off for 10 years.The software is nice and easy to use. Most recently subscribed to the 2023 version, which crashed and reverted to a trial version. Support is pretty hopeless so far. Apparently, they need time to sort it. I'm not hopeful looking at some of the other comments on here. (Gave it one star) Three hours later: I'm now with the third support person. I guess at least they are trying. Another three hours later: (changed to four stars) I must say, Techsmiths have redeemed themselves somewhat by fixing the situation very quickly when the right person arrived at the crash site. Huge thanks to Anthony for sorting it out quickly and painlessly I just hope this crazy error was a one-off.

I can't live without SnagIt I can't live without SnagIt, it's almost in constant use and have been buying the latest and greatest versions for over 3 years now. When version 2019 came out, I upgraded and it kept crashing, but Techsmith's wonderful support team leapt into action and sorted it out quick smart. What more do you want from a software company?

The "support" side of the website is… The "support" side of the website is horrible - no clue if your ticket went through - an email saying "Welcome to TechSmith Support. In order for your ticket to be responded to by a support agent, you must click the link below to create a password and login." (even though im already logged in and the link doesnt do anything - the my ticket option doesnt show any live tickets - the "chat" support widget doesnt even work, just keeps "loading", and im using chrome horrible support website

Bad License/Keys/Install System Trying to do my duty because I use reviews often. The software itself is not bad but installing it and managing the license keys and maintenance is horrible. My advice is to stay away from all products offered by TechSmith.