Been using Camtasia on and off for 10… Been using Camtasia on and off for 10 years.The software is nice and easy to use. Most recently subscribed to the 2023 version, which crashed and reverted to a trial version. Support is pretty hopeless so far. Apparently, they need time to sort it. I'm not hopeful looking at some of the other comments on here. (Gave it one star) Three hours later: I'm now with the third support person. I guess at least they are trying. Another three hours later: (changed to four stars) I must say, Techsmiths have redeemed themselves somewhat by fixing the situation very quickly when the right person arrived at the crash site. Huge thanks to Anthony for sorting it out quickly and painlessly I just hope this crazy error was a one-off.

The "support" side of the website is… The "support" side of the website is horrible - no clue if your ticket went through - an email saying "Welcome to TechSmith Support. In order for your ticket to be responded to by a support agent, you must click the link below to create a password and login." (even though im already logged in and the link doesnt do anything - the my ticket option doesnt show any live tickets - the "chat" support widget doesnt even work, just keeps "loading", and im using chrome horrible support website

I've been a Snagit customer for years I've been a Snagit customer for years; it is a great alternative to more expensive products (like Adobe) if you don't have heavy graphics demands. I primarily take screenshots and draw system architecture diagrams for tech docs, so I'm not doing intensive photo editing by any means. Never crashed. I've used Camtasia for the past two years. It does seem a little buggy - I get a wierd black screen randomly when I clip video segments, and the file size it produces seem unnecessarily large. Also, the media directory isn't relative to the project, so if you move a project around you have to relink all your media. But I would still recommend it as a product for video production - again, not a power user by any means. Customer support is just fine - sometimes they can help, and sometimes they cant!

Snag It and Camtasia I like their Snagit tool and Camtasia. I find them both easy to use, especially for those who need only intermediate capabilities. I use Snagit to capture screenshots and instruction graphics for our help center and Camtasia to do basic editing on webinar recordings. Works for my needs although their programs do crash occasionally and have bugs, I find I just need to exit the program entirely and restart it on my computer and that usually does the trick.

Perfect customer support I am a happy customer for 8 years (Camtasia and Snaggit). Unfortunately my computer broke down. I contacted customer support to re-activate my account on another device -my bad: I did not have the correct details anymore- . The support was fast, clear and very helpfull. Eventually all has been solved - and in such a nice way that I felt it is worth mentioning. Thanks Mark!