Been using Camtasia on and off for 10… Been using Camtasia on and off for 10 years.The software is nice and easy to use. Most recently subscribed to the 2023 version, which crashed and reverted to a trial version. Support is pretty hopeless so far. Apparently, they need time to sort it. I'm not hopeful looking at some of the other comments on here. (Gave it one star) Three hours later: I'm now with the third support person. I guess at least they are trying. Another three hours later: (changed to four stars) I must say, Techsmiths have redeemed themselves somewhat by fixing the situation very quickly when the right person arrived at the crash site. Huge thanks to Anthony for sorting it out quickly and painlessly I just hope this crazy error was a one-off.

I have spent 10 years working with… I have spent 10 years working with company. The software is horrible. They sold me on their latest version the 2023 application because the other version kept crashing. What a waste of money and time! Camtasia crashed 15 times and I can’t open the project. They couldn’t restore it. I wasted months getting this done. I’ve spent 24 hours working on this (only getting 3 hours of sleep) only for the new version that I just paid for to crash yet again and now I am out of weeks worth in of content. I should have stuck with Premier Pro! Do not use this company unless you want to lose important information, especially if you are a business.

Snagit keeps crashing In theory, Snagit seems like a great program. The problem is, Snagit constantly crashes. I now call this program crashit! I cannot waste any more of my precious time trying to make this software work. I canceled my annual maintenance agreement. I have moved onto another screen capture program.

Is great for creating video tutorials which are vital in a hand over situatio Is great for creating video tutorials so that knowledge gained over the years by valued employees is not lost when they retire. Love the product and the easy access to their help desk.

Perfect customer support I am a happy customer for 8 years (Camtasia and Snaggit). Unfortunately my computer broke down. I contacted customer support to re-activate my account on another device -my bad: I did not have the correct details anymore- . The support was fast, clear and very helpfull. Eventually all has been solved - and in such a nice way that I felt it is worth mentioning. Thanks Mark!