Unstable software As a QA tester, I have used the overpriced Snagit video recorder for over a year on a daily basis. The software is unstable, random crashes, and more recently incompatibility issues with high-end PCs blocking me from recording simple videos. With each updated they f….k something up. I need fast and stable screen recording software without any fuss!. We will be ditching this software and the supplier. There are alternative solutions that do a better job.

I've had a lot of account issues with… I've had a lot of account issues with these people, and they are utterly incapable of doing the simplest of thing, such as deleting an account. They spam me with notifications from years old posts, and its impossible to unsubscribe. Or delete my account. And 0 out of 10 customer suppert people has managed to help. Steer clear! Multiple other similar, and surely better services than they offer.

I've been a Snagit customer for years I've been a Snagit customer for years; it is a great alternative to more expensive products (like Adobe) if you don't have heavy graphics demands. I primarily take screenshots and draw system architecture diagrams for tech docs, so I'm not doing intensive photo editing by any means. Never crashed. I've used Camtasia for the past two years. It does seem a little buggy - I get a wierd black screen randomly when I clip video segments, and the file size it produces seem unnecessarily large. Also, the media directory isn't relative to the project, so if you move a project around you have to relink all your media. But I would still recommend it as a product for video production - again, not a power user by any means. Customer support is just fine - sometimes they can help, and sometimes they cant!

Is great for creating video tutorials which are vital in a hand over situatio Is great for creating video tutorials so that knowledge gained over the years by valued employees is not lost when they retire. Love the product and the easy access to their help desk.

Techsmith deleted all our videos. Techsmith deleted all our videos....We are a small educational organization that made some interactive videos with Camtasia. Because they used interactive features, we hosted them on techsmith's website. During the pandemic they sent us a message saying that all videos that hadn't been accessed in a year would be deleted. We thought we were fine because there are teachers who use our videos every semester. Then they deleted the videos anyway. When I contacted customer support, they told us there was nothing they could do. Bottom line: don't trust TechSmith to host your videos.