I've been a Snagit customer for years I've been a Snagit customer for years; it is a great alternative to more expensive products (like Adobe) if you don't have heavy graphics demands. I primarily take screenshots and draw system architecture diagrams for tech docs, so I'm not doing intensive photo editing by any means. Never crashed. I've used Camtasia for the past two years. It does seem a little buggy - I get a wierd black screen randomly when I clip video segments, and the file size it produces seem unnecessarily large. Also, the media directory isn't relative to the project, so if you move a project around you have to relink all your media. But I would still recommend it as a product for video production - again, not a power user by any means. Customer support is just fine - sometimes they can help, and sometimes they cant!

Camtasia 2023 crashes on AMD constantly. I've been a Camtasia user now for several years and pay for their maintenance service (for free updates). Honestly, it's an excellent video editor for ease of use. However, even after several updates the current edition (2023), is a lag and crash fest on my AMD 7800X3D powered, 64 GB, RTX 3090. Just a few assets on the timeline causes freezes, and then crashes. I'm fortunate that being a long time customer I still have access to some previous editions, so I'm stuck using Camtasia 2022, which is running perfectly for me. Techsmith also seem to ignore, or even delete, forum messages reporting this issue. They deleted my forum posts when I report these problems, so they try to cover this up.

Is great for creating video tutorials which are vital in a hand over situatio Is great for creating video tutorials so that knowledge gained over the years by valued employees is not lost when they retire. Love the product and the easy access to their help desk.

Snagit keeps crashing In theory, Snagit seems like a great program. The problem is, Snagit constantly crashes. I now call this program crashit! I cannot waste any more of my precious time trying to make this software work. I canceled my annual maintenance agreement. I have moved onto another screen capture program.

Unstable software As a QA tester, I have used the overpriced Snagit video recorder for over a year on a daily basis. The software is unstable, random crashes, and more recently incompatibility issues with high-end PCs blocking me from recording simple videos. With each updated they f….k something up. I need fast and stable screen recording software without any fuss!. We will be ditching this software and the supplier. There are alternative solutions that do a better job.