6 weeks to provide a support contract Purchased a smartnet service contract and paid via paypal. I reached out a few days later to get an update and was initially told it would be a few days. Was subsequently told it would be 6 weeks....6 weeks for a support contract!. Requested refund and this point and still nothing received 10 days later. Paypal complaint filed.

Router-switch.com is a professional… Router-switch.com is a professional network hardware supplier. We are resellers from Vietnam. We are very satisfied with their cost-effective products, free CCIE technical support and fast shipping. BTW, they have regular promotions on some top Cisco products. It’s great!

Fantastic Experience with Router Switch !!! Just two weeks again I bought WS-C2960X-24PS-L 2960 switch from Router Switch, I was deeply impressed by their professional recommendation, competitive price and fast delivery. I worker very well with the Seller Kevin, who is very trustworthy to me. Thanks for your service. Thks ! :)

Great service and price. I have had great luck with Router-switch. Now, be aware they are located in Asia, Vietnam, I think, but they have great service and VERY fast shipping. I think they have a US warehouse, because I get items a day after they are shipped. Their prices are excellent, but be warned, they charge a bunch for shipping, but still their price is cheaper than everyone else. Like every place there are shortages, but when they have it in stock, and they often do, they are very quick.

Inquired about a Juniper MX204-base… Inquired about a Juniper MX204-base they had listed on the site for just shy of $13k USD. No initial response, so called. Phone never got picked up after several attempts spaced hours apart. Eventually sent follow-up email 2 days later asking if they were still alive, to which they replied back promptly. That said, they tried to push immediate purchase "otherwise next shipment in > 4 months", ok, believable, but ... no instructions on how. Asked some questions about the router (you know, "if its new, will I have issues registering juniper care", etc.), at which point it all fell apart. Replies from seller indicating model no longer available, trying to upsell me on another unit for $2.5k more, ignored all questions about counterfeit, serial #, juniper care, etc. That said, of course the original model is still listed on their site, same price, available for express shipping, etc. TL;DR: Got the bait and switch experience, like several others by the sounds of it.