Excellent Customer Service I ordered some keycaps and the product did not exactly match the photo on the product listing. I would've given a 3-star rating for the product, but the service made me reconsider the entire shopping experience. Customer Service is 5-stars, so I'll settle on an average total of 4-stars. I reached out to support and they cleared up some confusion about terminology. Isaac is knowledgeable, while also being attentive to small details. We were able to quickly and reasonably negotiate a satisfactory resolution. I trust mechanicalkeyboards.com and I would gladly shop with them again.

Worst customer support I've ever… Worst customer support I've ever encountered. My keyboard got lost by UPS and they refused to refund me or cooperate with me in any capacity. If you value your money buy your mechanical keyboards from any of the many other sites to choose from. These people will literally rob you

Absolutly Amazing Company Decided to order a custom keyboard and after doing some research went with mechanical keyboards. Their website was easy to use and had a lot to choose from. The customer service i received was so fantastic.. They kept me informed through the whole process. EX: any delays in the keys i had ordered, when parts came in, as well as when it was finally done and shipped out to me.

Charged 25 dollars for shipping than… Charged 25 dollars for shipping than tried to extract another 20 for import fees. The company is tiger imports. I called to discuss the charges and overpriced delivery fee. Than after the phone call the next day they pulled the delivery back. I than tried to call them today only to be met with hostility and he explained because I mentioned the american express

Great parts and wonderful customer service I bought 5 10-packs of cherry MX blue switches. Two were the wrong switch type (Kailh blues), so I brought up the issue to customer support and they quickly resolved my issue and sent me replacements. No other electronics website has ever been this fast and with as good customer support and I fully intend to buy more keyboard parts from them in the future. I just wish they had LEDs in stock. 10/10 experience, would definitely recommend this company to a friend.