Careful Ordering I placed an order on an "in stock" item August 2020, order arrives today (Jan 2022) to my old address (my bad, but hard to remember something I ordered about a year and a half ago). The current resident puts in a return request without my knowledge. Now I'm expected to pay mechanicalkeyboards.com $9 in restocking fees and $12 for a shipping label I didn't request. So out of this I lose $21 and no keycaps, great experience from everyone involved.

Excellent Customer Service I ordered some keycaps and the product did not exactly match the photo on the product listing. I would've given a 3-star rating for the product, but the service made me reconsider the entire shopping experience. Customer Service is 5-stars, so I'll settle on an average total of 4-stars. I reached out to support and they cleared up some confusion about terminology. Isaac is knowledgeable, while also being attentive to small details. We were able to quickly and reasonably negotiate a satisfactory resolution. I trust mechanicalkeyboards.com and I would gladly shop with them again.

Worst customer support I've ever… Worst customer support I've ever encountered. My keyboard got lost by UPS and they refused to refund me or cooperate with me in any capacity. If you value your money buy your mechanical keyboards from any of the many other sites to choose from. These people will literally rob you

I wish I could say I’ve had great luck… I wish I could say I’ve had great luck purchasing but I have not. First time my keyboard I purchased which was a ducky one two lasted me about 3 years. I purchase a ducky one three and the keys are having issues with resistance and noise. I reached out to them and the only solution they gave me was a return with a partial refund for a $150 keyboard because I threw away the box it came in. When I had an issue with EVGA they offered an RMA. Sent me a brand new 3080ti with the condition that I send back my defective 3080ti within 30 days or I would be charged for the new one. Micro center has better return policies so does Newegg so I’m extremely shocked by the lack of customer service. Lack of helpfulness. The only semi helpful suggestion was to purchase a new keyboard to replace mine. Why would I pay for another one to only get a partial refund on a defective one that I am not at fault for. Take your business elsewhere I do not recommend. I’ve also contacted ducky with receipts of the bad service. Ducky even admitted it’s a manufacturers defect

Fast shipping and standout customer service. I ordered a Cherry MX switch tester along with a Ducky One 3 Aura Black 100%. The order was shipped out first thing Monday morning after I ordered it over the weekend, and aside from UPS creating headaches with their incredibly lackluster tracking, it was an excellent transaction. I reached out to their customer service (5-star service from Cat R.) to make sure all was well, and they did an excellent job at providing prompt, thorough, and professional customer service that left me feeling glad I made my first purchase in the realm of mechanical keyboards through MechanicalKeyboards.com.