Lightspeed Shipping and Excellent Customer Support I purchased a keyboard and deskmat from Varmilo and was very impressed when it arrived less than 24 hours later. This was even more impressive because I live outside of the US and was quote 3-7 business days. Packaging was ample and products looked even better in person. I did have an issue with the deskmat as it had a small flaw. Amanda from customer support was understanding and offered a partial refund considering the flaw, which I accepted. Overall very happy with my purchase!

The keyboard never arrived The keyboard never arrived even though it is marked as delivered. I checked the keyboard on the time of delivery but there was no package. They also opted for the cheapest option for delivery (Surepost) so that they can delegate missing packages to USPS. However, USPS doesnt give a d*mn about the missing package. Very irresponsible and sketchy business practice.

Worst customer support I've ever… Worst customer support I've ever encountered. My keyboard got lost by UPS and they refused to refund me or cooperate with me in any capacity. If you value your money buy your mechanical keyboards from any of the many other sites to choose from. These people will literally rob you

Great parts and wonderful customer service I bought 5 10-packs of cherry MX blue switches. Two were the wrong switch type (Kailh blues), so I brought up the issue to customer support and they quickly resolved my issue and sent me replacements. No other electronics website has ever been this fast and with as good customer support and I fully intend to buy more keyboard parts from them in the future. I just wish they had LEDs in stock. 10/10 experience, would definitely recommend this company to a friend.

Excellent Customer Service I ordered some keycaps and the product did not exactly match the photo on the product listing. I would've given a 3-star rating for the product, but the service made me reconsider the entire shopping experience. Customer Service is 5-stars, so I'll settle on an average total of 4-stars. I reached out to support and they cleared up some confusion about terminology. Isaac is knowledgeable, while also being attentive to small details. We were able to quickly and reasonably negotiate a satisfactory resolution. I trust mechanicalkeyboards.com and I would gladly shop with them again.