Horrible customer service Horrible customer service. Placed an order, they charged my card and then nothing for 18 days. I call and they say “oh, someone just bought the last one before you, but we could give you a different color” - but they wouldn't pay for overnight shipping to make sure it arrived in time for my sons birthday, even though their system screw-up caused this. I do not recommend these rude people at all.

The keyboard never arrived The keyboard never arrived even though it is marked as delivered. I checked the keyboard on the time of delivery but there was no package. They also opted for the cheapest option for delivery (Surepost) so that they can delegate missing packages to USPS. However, USPS doesnt give a d*mn about the missing package. Very irresponsible and sketchy business practice.

10/10 Amazing Customer Service I bought a Keyboard a while a ago, to be exact a year ago, and noticed my keyboard would do the causal key chattering. So I contacted support if maybe they could probably help me with this issue. So Isaac S, sent many useful documents about some things that can help me with my issues. After doing that, nothing really worked. So Issac told me If I could send him a Video of me doing the procedures that were listed in the documents. After doing that all of that, Isaac told me to send them the keyboard and it'll be covered by the warranty.

Fast shipping and standout customer service. I ordered a Cherry MX switch tester along with a Ducky One 3 Aura Black 100%. The order was shipped out first thing Monday morning after I ordered it over the weekend, and aside from UPS creating headaches with their incredibly lackluster tracking, it was an excellent transaction. I reached out to their customer service (5-star service from Cat R.) to make sure all was well, and they did an excellent job at providing prompt, thorough, and professional customer service that left me feeling glad I made my first purchase in the realm of mechanical keyboards through MechanicalKeyboards.com.

Buyer beware Buyer beware! I ordered a Varmilo x MK x Ducky MIYA Pro for a birthday gift. The order confirmation said I would receive 4-7 business days. On the 6th business day, I contacted the company to track the item and learned they were still trying to figure out if the keyboard was in stock, and after I complained they offered to refund my money, which I did immediately! This company is sketchy!