Worst customer support I've ever… Worst customer support I've ever encountered. My keyboard got lost by UPS and they refused to refund me or cooperate with me in any capacity. If you value your money buy your mechanical keyboards from any of the many other sites to choose from. These people will literally rob you

10/10 Amazing Customer Service I bought a Keyboard a while a ago, to be exact a year ago, and noticed my keyboard would do the causal key chattering. So I contacted support if maybe they could probably help me with this issue. So Isaac S, sent many useful documents about some things that can help me with my issues. After doing that, nothing really worked. So Issac told me If I could send him a Video of me doing the procedures that were listed in the documents. After doing that all of that, Isaac told me to send them the keyboard and it'll be covered by the warranty.

Avoid at all costs - they don't care about customers. Horrible service all around. If you're international, do yourself a favor and look elsewhere. They DO NOT deal with the shipping/brokerage for you, meaning extra delays and import fees which they do not give any mention of at the checkout page. They're also liars. UPS said they will happily return to sender, but MK support for some reason says UPS will destroy the package and that they cannot refund me (Hmmmm...). Guaranteed it's because they don't want to accept any responsibility and want to keep my money which they do not deserve, instead of functioning with any integrity whatsoever. Imagine scamming your customers instead of being decent human beings. Save yourself time, money and peace of mind. Order elsewhere for your keyboard needs.

Lightspeed Shipping and Excellent Customer Support I purchased a keyboard and deskmat from Varmilo and was very impressed when it arrived less than 24 hours later. This was even more impressive because I live outside of the US and was quote 3-7 business days. Packaging was ample and products looked even better in person. I did have an issue with the deskmat as it had a small flaw. Amanda from customer support was understanding and offered a partial refund considering the flaw, which I accepted. Overall very happy with my purchase!

Fast shipping and standout customer service. I ordered a Cherry MX switch tester along with a Ducky One 3 Aura Black 100%. The order was shipped out first thing Monday morning after I ordered it over the weekend, and aside from UPS creating headaches with their incredibly lackluster tracking, it was an excellent transaction. I reached out to their customer service (5-star service from Cat R.) to make sure all was well, and they did an excellent job at providing prompt, thorough, and professional customer service that left me feeling glad I made my first purchase in the realm of mechanical keyboards through MechanicalKeyboards.com.