Excellent Customer Service I ordered some keycaps and the product did not exactly match the photo on the product listing. I would've given a 3-star rating for the product, but the service made me reconsider the entire shopping experience. Customer Service is 5-stars, so I'll settle on an average total of 4-stars. I reached out to support and they cleared up some confusion about terminology. Isaac is knowledgeable, while also being attentive to small details. We were able to quickly and reasonably negotiate a satisfactory resolution. I trust mechanicalkeyboards.com and I would gladly shop with them again.

Buyer beware Buyer beware! I ordered a Varmilo x MK x Ducky MIYA Pro for a birthday gift. The order confirmation said I would receive 4-7 business days. On the 6th business day, I contacted the company to track the item and learned they were still trying to figure out if the keyboard was in stock, and after I complained they offered to refund my money, which I did immediately! This company is sketchy!

Worst customer support I've ever… Worst customer support I've ever encountered. My keyboard got lost by UPS and they refused to refund me or cooperate with me in any capacity. If you value your money buy your mechanical keyboards from any of the many other sites to choose from. These people will literally rob you

Perfect! I've had a handful of experiences with MechanicalKeyboards.com and each one has been great. The prices are reasonable, the stock is vast, the shipping is quick and I've never had a damaged packaged; I don't know what else I can say, they're a benchmark of a business.

Super good customer service Super good customer service. The staff answeared my questions concerning pre-ordered items and additional purchases very fast via email. I had no problem adding another item to an already made order (this way i didn’t have to pay the shipping fee twice). Thumbs up for mechanicalkeyboards.com! Will be ordering from here again!