Charged 25 dollars for shipping than… Charged 25 dollars for shipping than tried to extract another 20 for import fees. The company is tiger imports. I called to discuss the charges and overpriced delivery fee. Than after the phone call the next day they pulled the delivery back. I than tried to call them today only to be met with hostility and he explained because I mentioned the american express

Buyer beware Buyer beware! I ordered a Varmilo x MK x Ducky MIYA Pro for a birthday gift. The order confirmation said I would receive 4-7 business days. On the 6th business day, I contacted the company to track the item and learned they were still trying to figure out if the keyboard was in stock, and after I complained they offered to refund my money, which I did immediately! This company is sketchy!

Do not buy from here. I ordered a Ducky One Two keyboard and at first it was fantastic, everything was working well until I noticed the RGB lighting inside was starting to go off color. I didn't pay much mind to it until soon after my keyboard which was set to an orange color turned half green and other colors. Obviously the lightboard was faulty and only showed up after the warranty was gone. DO NOT BUY FROM THESE PEOPLE. Not only is the lightboard broken but even now I am having trouble sometimes with certain keys not working like alt or ctrl. They sell faulty keyboards whose problems only show up after months of use.

Excellent Customer Service I ordered some keycaps and the product did not exactly match the photo on the product listing. I would've given a 3-star rating for the product, but the service made me reconsider the entire shopping experience. Customer Service is 5-stars, so I'll settle on an average total of 4-stars. I reached out to support and they cleared up some confusion about terminology. Isaac is knowledgeable, while also being attentive to small details. We were able to quickly and reasonably negotiate a satisfactory resolution. I trust mechanicalkeyboards.com and I would gladly shop with them again.

Should have read the return policy… Should have read the return policy before hand because Jesus, it seems as if they want the product to be newer than it came before. I hate companies (in which I've only come across three this being the third) that make it a hassle to return items, literally the biggest turn off. didn't even start the return process because you can already tell it's gonna be a horrible experience. would rather just take a loss and never have to deal with companies like this.