Buyer beware Buyer beware! I ordered a Varmilo x MK x Ducky MIYA Pro for a birthday gift. The order confirmation said I would receive 4-7 business days. On the 6th business day, I contacted the company to track the item and learned they were still trying to figure out if the keyboard was in stock, and after I complained they offered to refund my money, which I did immediately! This company is sketchy!

Super good customer service Super good customer service. The staff answeared my questions concerning pre-ordered items and additional purchases very fast via email. I had no problem adding another item to an already made order (this way i didn’t have to pay the shipping fee twice). Thumbs up for mechanicalkeyboards.com! Will be ordering from here again!

Absolutly Amazing Company Decided to order a custom keyboard and after doing some research went with mechanical keyboards. Their website was easy to use and had a lot to choose from. The customer service i received was so fantastic.. They kept me informed through the whole process. EX: any delays in the keys i had ordered, when parts came in, as well as when it was finally done and shipped out to me.

I wish I could say I’ve had great luck… I wish I could say I’ve had great luck purchasing but I have not. First time my keyboard I purchased which was a ducky one two lasted me about 3 years. I purchase a ducky one three and the keys are having issues with resistance and noise. I reached out to them and the only solution they gave me was a return with a partial refund for a $150 keyboard because I threw away the box it came in. When I had an issue with EVGA they offered an RMA. Sent me a brand new 3080ti with the condition that I send back my defective 3080ti within 30 days or I would be charged for the new one. Micro center has better return policies so does Newegg so I’m extremely shocked by the lack of customer service. Lack of helpfulness. The only semi helpful suggestion was to purchase a new keyboard to replace mine. Why would I pay for another one to only get a partial refund on a defective one that I am not at fault for. Take your business elsewhere I do not recommend. I’ve also contacted ducky with receipts of the bad service. Ducky even admitted it’s a manufacturers defect

Should have read the return policy… Should have read the return policy before hand because Jesus, it seems as if they want the product to be newer than it came before. I hate companies (in which I've only come across three this being the third) that make it a hassle to return items, literally the biggest turn off. didn't even start the return process because you can already tell it's gonna be a horrible experience. would rather just take a loss and never have to deal with companies like this.