excellent customer service and care excellent customer service and care. i had a issue with an item i ordered but jewel was quick to guide and assist me throughout the entire process. i will be back!

I was very pleased with the purchase experience. The product worked as I expected I needed this product so I could hook up a Roku with only HDMI output to my older Harmon Kardon Receiver that only has optical digital input. After reading all the review online I was a little concerned because there were a couple of reviews stating that the picture quality was not good. That is not my experience at all. I am extremely picky about picture and audio quality and this thing delivers on both. On a 60" Samsung I can't tell the difference in picture quality with the J-Tech in the mix. Great product. I would highly recommend it.

Great products and fast shipping received in about 3 days. -

Terrible experience trying to get a… Terrible experience trying to get a pre-owned item up and running. Paid for their "used equipment fee" to register a pre-owned item. After more than 3 months of attempting to get their software to run on my Mac I had to scrap the whole project. Less than stellar customer service. Hard to get a hold of their one main tech guy (Jeremy) & on top of that kept getting emails from sales asking if I wanted to purchase other equipment. Huge bummer because they have a very small competitor market. But you've been warned. This company comes with a lot of set up headaches. Not worth it.

Good company and great service I've had this switch in place for a couple weeks now and It is the perfect solution to switch audio sources for my VIZIO S4251w-B4 5.1 Soundbar with Wireless Subwoofer and Satellite Speakers. I have the IR receiver mounted just underneath the soundbar which in turn is mounted several inches under the TV on a Bell'O PP59B TV Mount. I'm using 6 foot 9To5Cables Premium Toslink Optical Digital Audio Cables to make all the connections between my 50" 3D Plasma TV, Smart 3D Blueray player, and my XBMC/Mac Mini based Media Center to the Soundbar/Surround system. The remote control is very simple to operate and doesn't seem to confuse my wife. We are 8' or closer when we use the remote and the IR receiver never fails to receive the signal and switch the audio source. The smart blue ray player is what we use most so it is #1, TV #2 and Mac Mini #3. All the cables and the switch is out of the way and since the stand and soudbar are all black you can't even see where the IR receiver is mounted. The system is completely out of site and works perfect. The 9To5 cables compliment this J-Tech switch very well and are worth every penny. Excellent build quality and they fit very snug in the switch and devices. To connect to the Mac Mini I purchased an inexpensive Toslink-to-3.5mm Mini Optical Adapter on Amazon but wasn't happy with that item because it would not stay connected to the 9To5 cable. I went to BestBuy/Magnolia and purchased an AudioQuest adapter, Model OPLNKMINIADAPT, for a few dollars more and it stays connected to the 9To5 cable. I'll will update my review so people have a better idea about the longevity of the J-Tech product but I'm glad I read all the reviews and went with this setup.