As I understand it As I understand it, if I reset my computer operating system I no longer have Ipswitch WS_FTP Pro 12. What a sham. $49.95 for a one-time install. I will never buy this product again. And I will never advise anyone else to buy it. $49.95 for 1 activation. What a rip off. Keith Rose

Complete scam I purchased their software online and never received my serial number. Then sumbitted my information on their sales and support forms and heard nothing back. Then called the number and was on hold for 26 minutes before they just said "our offices are now closed" then got kicked back to the main menu.

We’ve been using Ipswitch products for business and personal purposes. We’ve been using Ipswitch products for many years; they have great products with excellent support. Thank you for the support you have provided to keep the business up and running. We received support by them, even long after our support agreement was expired and there was no delay when we had the need.

OK product, bad licensing policy I have used WSFTP pro for many years -- practically daily. The product itself is not bad, but they have found that they can't really add much to it, so they do things like restricting your license to only one machine. It's kind of a ripoff given that there are other (free) products available. I have not had great interactions with their support staff either. If you are a first-time buyer: just say no. Many of us are kind of locked in because the product has stored login information in a way that is not easily exportable to other programs. I am in the process of migrating to another system so I can get free of the tyranny.

Atrocious customer service The product itself is not bad. However, they farm out their customer service and technical support to call centers in India, so it takes at least 12 hours to get a response, and even if you get one, they don't understand what you are trying to ask so you have to re-ask and then get another response 12 hours later still not understanding, and though they are claiming to be empathetic, they offer more politically correct responses that offer NO helpful solutions AT ALL. So you ask again, except this time more emphatically, and they escalate to a "manager" who still doesn't understand, nor provides any tangible practical solution. This has gone on for over a week, while business is being held up, and time continuing to be wasted. I have asked for a refund, and if i do not get it, I will be downgrading this review to one star.