Worst tech support I have ever… Worst tech support I have ever encountered. Takes an act of congress to reinstall and activate software after a crash. They say to call tech support to get it reactivated but then say you can't contact tech support without a support contract.

As I understand it As I understand it, if I reset my computer operating system I no longer have Ipswitch WS_FTP Pro 12. What a sham. $49.95 for a one-time install. I will never buy this product again. And I will never advise anyone else to buy it. $49.95 for 1 activation. What a rip off. Keith Rose

The Ipswitch products I use… The Ipswitch products I use (What'sUpGold & Log Management) are go-to tools in our shop... What'sUPGold is very powerful and it provides us with round-the-clock monitoring of our environment. Log Management is an older product with an out-of-date GUI which needs to be refreshed and made easier to use. It's not as good as some of the SEIM tools on the market today. I find Ipswitch's technical support to be very good once you engage them, their technical support website is not as easy to maneuver through as other sites I'm used to.

Getting to Support should be easier. Getting to Support should be easier. For someone from overseas just offering the 0800 phone is difficult. By email would be easier. The interested could prepare a text in their language, translate to English and make themselves understood by the Support.

OK product, bad licensing policy I have used WSFTP pro for many years -- practically daily. The product itself is not bad, but they have found that they can't really add much to it, so they do things like restricting your license to only one machine. It's kind of a ripoff given that there are other (free) products available. I have not had great interactions with their support staff either. If you are a first-time buyer: just say no. Many of us are kind of locked in because the product has stored login information in a way that is not easily exportable to other programs. I am in the process of migrating to another system so I can get free of the tyranny.