I can't quit you Ipswitch! I started using Ipswitch in 2004 while working as a webmaster and found the product to be very reliable with features to control large user groups and track files. Retirement started 5 years ago and recently, after being a bit bored, took on a volunteer webmaster position. My first choice, over all the free ftp apps, was and still is Ipswitch. Even though I am on a limited income, the money spent is well worth it. Ipswitch is a reliable, stable application that is easy to use and hard to forget.

Complete scam I purchased their software online and never received my serial number. Then sumbitted my information on their sales and support forms and heard nothing back. Then called the number and was on hold for 26 minutes before they just said "our offices are now closed" then got kicked back to the main menu.

Atrocious customer service The product itself is not bad. However, they farm out their customer service and technical support to call centers in India, so it takes at least 12 hours to get a response, and even if you get one, they don't understand what you are trying to ask so you have to re-ask and then get another response 12 hours later still not understanding, and though they are claiming to be empathetic, they offer more politically correct responses that offer NO helpful solutions AT ALL. So you ask again, except this time more emphatically, and they escalate to a "manager" who still doesn't understand, nor provides any tangible practical solution. This has gone on for over a week, while business is being held up, and time continuing to be wasted. I have asked for a refund, and if i do not get it, I will be downgrading this review to one star.

We’ve been using Ipswitch products for business and personal purposes. We’ve been using Ipswitch products for many years; they have great products with excellent support. Thank you for the support you have provided to keep the business up and running. We received support by them, even long after our support agreement was expired and there was no delay when we had the need.

The Ipswitch products I use… The Ipswitch products I use (What'sUpGold & Log Management) are go-to tools in our shop... What'sUPGold is very powerful and it provides us with round-the-clock monitoring of our environment. Log Management is an older product with an out-of-date GUI which needs to be refreshed and made easier to use. It's not as good as some of the SEIM tools on the market today. I find Ipswitch's technical support to be very good once you engage them, their technical support website is not as easy to maneuver through as other sites I'm used to.