Don't go near these folks they are crooks I paid for a software product and never received the software download or activation key. This outfit is like pulling teeth, every time I have to deal with them it gives me a head and stomach ache. This time out I just let them steal my money because no attempt to contact them works. If you want an honest software company go somewhere else

OK product, bad licensing policy I have used WSFTP pro for many years -- practically daily. The product itself is not bad, but they have found that they can't really add much to it, so they do things like restricting your license to only one machine. It's kind of a ripoff given that there are other (free) products available. I have not had great interactions with their support staff either. If you are a first-time buyer: just say no. Many of us are kind of locked in because the product has stored login information in a way that is not easily exportable to other programs. I am in the process of migrating to another system so I can get free of the tyranny.

As I understand it As I understand it, if I reset my computer operating system I no longer have Ipswitch WS_FTP Pro 12. What a sham. $49.95 for a one-time install. I will never buy this product again. And I will never advise anyone else to buy it. $49.95 for 1 activation. What a rip off. Keith Rose

I can't quit you Ipswitch! I started using Ipswitch in 2004 while working as a webmaster and found the product to be very reliable with features to control large user groups and track files. Retirement started 5 years ago and recently, after being a bit bored, took on a volunteer webmaster position. My first choice, over all the free ftp apps, was and still is Ipswitch. Even though I am on a limited income, the money spent is well worth it. Ipswitch is a reliable, stable application that is easy to use and hard to forget.

Atrocious customer service The product itself is not bad. However, they farm out their customer service and technical support to call centers in India, so it takes at least 12 hours to get a response, and even if you get one, they don't understand what you are trying to ask so you have to re-ask and then get another response 12 hours later still not understanding, and though they are claiming to be empathetic, they offer more politically correct responses that offer NO helpful solutions AT ALL. So you ask again, except this time more emphatically, and they escalate to a "manager" who still doesn't understand, nor provides any tangible practical solution. This has gone on for over a week, while business is being held up, and time continuing to be wasted. I have asked for a refund, and if i do not get it, I will be downgrading this review to one star.