no customer service no customer service, no mail to receive paiment . where are my purshase? still waiting answer

Bad customer service Bought a 100$ item that was defect. I went in person to their desk and paid cash. Contacted them the next day for a replacement and their policy is No Refund/No Exchange. Their website clearly mentions there is some left in stock so exchange could be easy. They only offer me to take care of the RMA for me. Too bad if they keep my money while I'm waiting 4-6 weeks for a replacement. Totally unacceptable. Ended up buying another one elsewhere and took care of the RMA myself with the manufacturer. Staaayyy aawwwaaayyy.

Worst shop I've ever had to deal with in my entire life. "Terrible merchant. I'm only in my mid-20s, but so far this is the worst shop I've ever had to deal with in my entire life. Extremely bad communication. 1) They don't have a phone number. 2) Despite allegedly offering 24/24 7/7 customer support, I've never seen their "live sales help chat" feature ever online. 3) E-mails take forever to be answered compared to what you'd expect in the 21st century. Usually long delays since all the ones I've received were in the little wee hours of the morning. (I suspect it's an outsourced service.) As for the actual transaction; they arbitrarily cancelled my order, citing that I sent them "too many" e-mails inquiring about it. Moreover, I was accused of "fraud" for HYPOTHETICALLY asking whether I could pay by bank transfer to receive their 3% rebate for non-credit transactions. Furthermore, their 4.99$ flat shipping is hogwash, as it leaves out the insurance, and it is not applicable to everything. "

Save yourself the headache Purchased a laptop from them on March 25, 2011 - they immediately charged my card, but did not have any stock of the product even though their website said they did. I notified them, and I found another vendor with stock. The vendor says they credited back my mastercard on March 30, 2011 and today is April 8, 2011 and no refund has been issued. I contacted Mastercard who checked their records and say that no attempts to credit my account have been made. *SEE EDIT FOR UPDATE*. I would highly advise you to save yourself the headache of dealing with these people. Customer service is not a priority for these guys - in fact, when they read this review they even contacted me to make legal threats against me for posting it. Because they have in fact credited my card back, although they lied several times about it prior to the actual credit date I have placed the following edit below: EDIT: As of April 8, 2011 they have credited back my purchase. While the vendor says they credited back the purchase on March 30th, Mastercard confirms they did not do so until April 7, 2011 after I contacted them multiple times about it.

No customer service I purchased a $500 flight yoke from them. When I opened the box, the packaging had been pre-opened and there was dust all over it. The item was also defective. I contacted them about returning it and they told me to take it up with the manufacturer. Since that didn't work, I pursued the matter with them and they said that their policy clearly state no refunds or exchange. They called me a liar and said they would take legal action against me to prove that the product was new. Stay clear from this retailer.