Save yourself the headache Purchased a laptop from them on March 25, 2011 - they immediately charged my card, but did not have any stock of the product even though their website said they did. I notified them, and I found another vendor with stock. The vendor says they credited back my mastercard on March 30, 2011 and today is April 8, 2011 and no refund has been issued. I contacted Mastercard who checked their records and say that no attempts to credit my account have been made. *SEE EDIT FOR UPDATE*. I would highly advise you to save yourself the headache of dealing with these people. Customer service is not a priority for these guys - in fact, when they read this review they even contacted me to make legal threats against me for posting it. Because they have in fact credited my card back, although they lied several times about it prior to the actual credit date I have placed the following edit below: EDIT: As of April 8, 2011 they have credited back my purchase. While the vendor says they credited back the purchase on March 30th, Mastercard confirms they did not do so until April 7, 2011 after I contacted them multiple times about it.

Bad customer service Bought a 100$ item that was defect. I went in person to their desk and paid cash. Contacted them the next day for a replacement and their policy is No Refund/No Exchange. Their website clearly mentions there is some left in stock so exchange could be easy. They only offer me to take care of the RMA for me. Too bad if they keep my money while I'm waiting 4-6 weeks for a replacement. Totally unacceptable. Ended up buying another one elsewhere and took care of the RMA myself with the manufacturer. Staaayyy aawwwaaayyy.

will definitely order here again Great attention to detail! friendly knowledgeable sales rep, fast shipping!