I've been using steam for over 7 years … I've been using steam for over 7 years now, some mixed experiences over the years but generally glad to have all my games on steam these days. Sure DRM is hardly pro-consumer, but I'd much rather see that a game runs through steam than just about any other platform. Many standalone games that are also on steam typically leave me wanting to steam version, I can't say that about any other platform. Sales aren't what they used to be and as a result of their 'every game must participate' policy, it's lead to a lot of games remaining at full price for years after their release and only worth buying if on sale, if even then [it's been years since I've spent more than £5 during a sale]. Refunds, if used infrequently, have been good. But, be careful of playing for too long [more than 2 hours] or you'll not get a refund, so don't go afk or leave a game running in the background unless you're sure it works and you want to keep it [e.g. game crashes but doesn't close, you tab out to look for solutions, don't find any but during that time you're now over 2 hours 'played' and can't get a refund].

investigation team Been a happy user of steam for more then 10 years already, very happy with the platform, as well as the community, recently had a issue with my account, and the investigation team has been very helpful, well mannered and fast response. Keep it up guys

Games all in one place, awful support. Steam is the biggest PC gaming platform without a doubt. A power which could be abused but Steam for the most part doesn't. Overall a definite download for any moden digital age PC gamer. It must be said however that the Support is absolutely abysmal. With responses having the ability to take weeks if even answered at all. Their recent change in refund policy is nice, but still a bummer for mis-purchases done before the release. Which do not get refunded since they have been purchased "more than 2 weeks ago".

They scam people for money They scam people for money, dont believe me? Read this Source: Steam Subscribers/User Agreement NO GUARANTEES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER VALVE NOR ITS AFFILIATES GUARANTEE CONTINUOUS, ERROR-FREE, VIRUS-FREE OR SECURE OPERATION AND ACCESS TO STEAM, THE CONTENT AND SERVICES, YOUR ACCOUNT AND/OR YOUR SUBSCRIPTION(S) OR ANY INFORMATION AVAILABLE IN CONNECTION THEREWITH. In short: You got a virus or your data leaked because of our software? Whoopsies we dont care, that isnt even legal or the last of their scammy stuff...

No feedback when u write to them. When you pay for a program, you expect it too work. cant not buy or anything and have written to valve. but there is not a being done a damn thing abut it..