investigation team Been a happy user of steam for more then 10 years already, very happy with the platform, as well as the community, recently had a issue with my account, and the investigation team has been very helpful, well mannered and fast response. Keep it up guys

Steam community - most cancerous place Steam community is plain bad for a various reasons: 1. Steam forums are a big mess, for example they allow users to post in any language and as result you get jumbled mess with posts in foreign languages together with English language posts. For example, If you check CS GO forums, you'll see half of posts are in Russian and half in English. I don't understand why such a big and international company would leave their forums so unorganized like that. All other normal companies have English only language allowed which is an international language and sometimes subforums for other languages like German, French and etc... so if French people want to post in French they go specifically in that sub-forum. But no, Steam doesn't care about this. Their forums is a one big mess. 2. Moderation is biased and joke. I don't understand why such a big company like Steam can't afford to hire people for moderation and pay them. Instead they just recruit random people for moderation who do it for free and who are not only biased, but don't have enough time to moderate their forums. So, as a result we get a lot of stupid, spamming posts. What's worst about their moderation is the lack of moderation and how Steam allows everything, like naked and porn pics or Nazi symbols, pics and names. I have seen so many Nazi profiles and moderation allows it. It's just unbelievable, especially if we consider that Steam is a US company. Also there are so many toxic posts especially about politics & moderation won't do anything or if they do they might remove 1 from 1000 posts, because they're doing it for free and don't have time for Steam. There are also some creepers who spend 24 hours on their forums to harass users and get away with it or trolls who use Steam community as a tool to spread their propaganda and misinformation. And those endless fights, harassment and attacks because of politics... Steam community is a most toxic & most unorganized place compared to any other gaming places I have seen. 3. Steam community doesn't even have simple emojis to react on posts. Almost every forum or social media website has at least some basic emojis for reactions. At first they didn't have it at all and when I suggested I got laughed and told that Steam wasn't FB. Later, after few years Steam implemented emojis, but they aren't simple. If you want to post those emojis, it will take Steam points from you and whoever gets emojis will be rewarded with Steam points. Whole this idea is so stupid... It's just ridiculous. 4. Steam reviews don't have minimum characters limit. This means for example some troll can write a review like this "lol" and that's it. And I have seen a lot of stupid 2-3 words reviews there. What sucks most is that, if you dare to criticize Steam on their discussion forums, you will be crucified by their die-hard fans. In short, Steam community sucks and Steam discussions should be avoided.

Lost 288 euros in steam wallet Had 288 euros in steam wallet, someone hacked my account even with two step verification, write a steam support for help but only answer was if something is spent in community market they can’t help.

The login code never arrives The login code never arrives. I hate Steam.

I've been using steam for over 7 years … I've been using steam for over 7 years now, some mixed experiences over the years but generally glad to have all my games on steam these days. Sure DRM is hardly pro-consumer, but I'd much rather see that a game runs through steam than just about any other platform. Many standalone games that are also on steam typically leave me wanting to steam version, I can't say that about any other platform. Sales aren't what they used to be and as a result of their 'every game must participate' policy, it's lead to a lot of games remaining at full price for years after their release and only worth buying if on sale, if even then [it's been years since I've spent more than £5 during a sale]. Refunds, if used infrequently, have been good. But, be careful of playing for too long [more than 2 hours] or you'll not get a refund, so don't go afk or leave a game running in the background unless you're sure it works and you want to keep it [e.g. game crashes but doesn't close, you tab out to look for solutions, don't find any but during that time you're now over 2 hours 'played' and can't get a refund].