No email or easy way to contact them Support on site is terrible. Refunds not happend yet, despite games not working. No help at all if key is bought outside their system, so as a customer you can bounce back and through between bad support systems?? I wait for some other companies to compete in this market, for this can't be the best we as customers can expect. And do put an email up to find, instead of this stuppid website where you spend so long time trying to find a solution on, instead of a simple mail. Often the problem is not there, or if it's there just saying no help here??? I need a response

investigation team Been a happy user of steam for more then 10 years already, very happy with the platform, as well as the community, recently had a issue with my account, and the investigation team has been very helpful, well mannered and fast response. Keep it up guys

Stick of two sides The platform itself grows and gets better with every year. But has some problems. Good things: 1. Protection grows bigger ensuring best protection of customers, excluding the customers own mistakes. 2. Huge library of products of any kind with access from anywhere anytime. 3. Customer defense. You can return a product with minimal effort if its quality is not like developer assured you in 14 day time frame. 4. Growing functions and possibilities. Always something new that makes your experience with Steam better. 5. Sales. They are not afraid of them. They even love them. Every year at least 2 major sales with up to -98% discounts on thousands of products. Bad things: 1. Steam Support is a bit slow on work, and not always of help. 2. Region Policy is a bit off in some countries demanding a huge sum for products and even keeping them locked to that region anyway, no matter the region economy. 3. Some of the old functions are left half-way to perfection making tham even unusable in some situations(non-steam game overlay is forced on, user location is missing towns, etc.)

What can I say What can I say? the support is one of the worst I've ever seen maybe the FUNCOM is much worse. If you tell the true on the steam forum you just got a BAN even if what you said did not violated the rules of the forum.

I was banned for saying "Who let… I was banned for saying "Who let grandma on the PC" and another for simply calling someone ignorant. Power tripping mods, devs who don't care, steam doesn't care. Yet allows racism/trolling/etc Fk steam, its a joke now.