The support is one of the worst I've… The support is one of the worst I've ever seen. Useless support team.

Lost 288 euros in steam wallet Had 288 euros in steam wallet, someone hacked my account even with two step verification, write a steam support for help but only answer was if something is spent in community market they can’t help.

I've been using steam for over 7 years … I've been using steam for over 7 years now, some mixed experiences over the years but generally glad to have all my games on steam these days. Sure DRM is hardly pro-consumer, but I'd much rather see that a game runs through steam than just about any other platform. Many standalone games that are also on steam typically leave me wanting to steam version, I can't say that about any other platform. Sales aren't what they used to be and as a result of their 'every game must participate' policy, it's lead to a lot of games remaining at full price for years after their release and only worth buying if on sale, if even then [it's been years since I've spent more than £5 during a sale]. Refunds, if used infrequently, have been good. But, be careful of playing for too long [more than 2 hours] or you'll not get a refund, so don't go afk or leave a game running in the background unless you're sure it works and you want to keep it [e.g. game crashes but doesn't close, you tab out to look for solutions, don't find any but during that time you're now over 2 hours 'played' and can't get a refund].

Games all in one place, awful support. Steam is the biggest PC gaming platform without a doubt. A power which could be abused but Steam for the most part doesn't. Overall a definite download for any moden digital age PC gamer. It must be said however that the Support is absolutely abysmal. With responses having the ability to take weeks if even answered at all. Their recent change in refund policy is nice, but still a bummer for mis-purchases done before the release. Which do not get refunded since they have been purchased "more than 2 weeks ago".

What can I say What can I say? the support is one of the worst I've ever seen maybe the FUNCOM is much worse. If you tell the true on the steam forum you just got a BAN even if what you said did not violated the rules of the forum.