investigation team Been a happy user of steam for more then 10 years already, very happy with the platform, as well as the community, recently had a issue with my account, and the investigation team has been very helpful, well mannered and fast response. Keep it up guys

now this is review bombing -

No email or easy way to contact them Support on site is terrible. Refunds not happend yet, despite games not working. No help at all if key is bought outside their system, so as a customer you can bounce back and through between bad support systems?? I wait for some other companies to compete in this market, for this can't be the best we as customers can expect. And do put an email up to find, instead of this stuppid website where you spend so long time trying to find a solution on, instead of a simple mail. Often the problem is not there, or if it's there just saying no help here??? I need a response

15% fees Steamcommunity has 15% fees, 15!!!!

They are an amazing company! They are an amazing company!! My boyfriend paid for and downloaded a game without realizing it wasn’t the version he wanted. When he reached out, they gave him a full refund and responded in the same day, even though the mistake was all on him. Such a lovely service with great customer service!! Highly recommend!!!