I've been using steam for over 7 years … I've been using steam for over 7 years now, some mixed experiences over the years but generally glad to have all my games on steam these days. Sure DRM is hardly pro-consumer, but I'd much rather see that a game runs through steam than just about any other platform. Many standalone games that are also on steam typically leave me wanting to steam version, I can't say that about any other platform. Sales aren't what they used to be and as a result of their 'every game must participate' policy, it's lead to a lot of games remaining at full price for years after their release and only worth buying if on sale, if even then [it's been years since I've spent more than £5 during a sale]. Refunds, if used infrequently, have been good. But, be careful of playing for too long [more than 2 hours] or you'll not get a refund, so don't go afk or leave a game running in the background unless you're sure it works and you want to keep it [e.g. game crashes but doesn't close, you tab out to look for solutions, don't find any but during that time you're now over 2 hours 'played' and can't get a refund].

15% fees Steamcommunity has 15% fees, 15!!!!

The service is terrible The service is terrible, I only signed up because I really like the game I wanted, but the rest is terrible, I hope to get something better soon.

They are an amazing company! They are an amazing company!! My boyfriend paid for and downloaded a game without realizing it wasn’t the version he wanted. When he reached out, they gave him a full refund and responded in the same day, even though the mistake was all on him. Such a lovely service with great customer service!! Highly recommend!!!

No email or easy way to contact them Support on site is terrible. Refunds not happend yet, despite games not working. No help at all if key is bought outside their system, so as a customer you can bounce back and through between bad support systems?? I wait for some other companies to compete in this market, for this can't be the best we as customers can expect. And do put an email up to find, instead of this stuppid website where you spend so long time trying to find a solution on, instead of a simple mail. Often the problem is not there, or if it's there just saying no help here??? I need a response