Stick of two sides The platform itself grows and gets better with every year. But has some problems. Good things: 1. Protection grows bigger ensuring best protection of customers, excluding the customers own mistakes. 2. Huge library of products of any kind with access from anywhere anytime. 3. Customer defense. You can return a product with minimal effort if its quality is not like developer assured you in 14 day time frame. 4. Growing functions and possibilities. Always something new that makes your experience with Steam better. 5. Sales. They are not afraid of them. They even love them. Every year at least 2 major sales with up to -98% discounts on thousands of products. Bad things: 1. Steam Support is a bit slow on work, and not always of help. 2. Region Policy is a bit off in some countries demanding a huge sum for products and even keeping them locked to that region anyway, no matter the region economy. 3. Some of the old functions are left half-way to perfection making tham even unusable in some situations(non-steam game overlay is forced on, user location is missing towns, etc.)

I've been using steam for over 7 years … I've been using steam for over 7 years now, some mixed experiences over the years but generally glad to have all my games on steam these days. Sure DRM is hardly pro-consumer, but I'd much rather see that a game runs through steam than just about any other platform. Many standalone games that are also on steam typically leave me wanting to steam version, I can't say that about any other platform. Sales aren't what they used to be and as a result of their 'every game must participate' policy, it's lead to a lot of games remaining at full price for years after their release and only worth buying if on sale, if even then [it's been years since I've spent more than £5 during a sale]. Refunds, if used infrequently, have been good. But, be careful of playing for too long [more than 2 hours] or you'll not get a refund, so don't go afk or leave a game running in the background unless you're sure it works and you want to keep it [e.g. game crashes but doesn't close, you tab out to look for solutions, don't find any but during that time you're now over 2 hours 'played' and can't get a refund].

They are an amazing company! They are an amazing company!! My boyfriend paid for and downloaded a game without realizing it wasn’t the version he wanted. When he reached out, they gave him a full refund and responded in the same day, even though the mistake was all on him. Such a lovely service with great customer service!! Highly recommend!!!

now this is review bombing -

Worst HP for years In bloddy hate their page it's tiresome, it's in no way intuitive. I tried reaching out for support, but that is a maze. I'm simply trying to log in and redeem a key of a product I already bought, their search function is a joke. I f*u*c*k*i*n*g hate them. The layout is not like the how to video from the dealer, this can be done much simpler. I don't frigin care aboutn what other titles you have in store or what genre, I just want to redeem my key and install.