Execution and communication need to improve While I very much appreciate Gallant’s service of banking our pup’s stem cells for possible future use, the company needs better execution & communication. Our vet knew absolutely nothing about Gallant; I had to print off pages from their website & educate him. Gallant promises to communicate with its customers every step of the way, from sign-up through confirmed cell banking, yet I had to initiate that communication with the company, not the (preferred) other way around. Did the courier pick up my pup’s reproductive tissue? They were supposed to have emailed me; I had to ask. Did it arrive at Gallant? They were supposed to have emailed me; I had to ask. Were there enough usable stem cells for banking? They were supposed to have emailed me; I had to ask. Were the cells harvested and cryopreserved? They were supposed to have emailed me; I had to ask. Gallant needs to improve in these areas. The company sends you a certificate once you PAY for their service, and sends a gift. Great, but I would rather have a certificate at the END of the process that confirms my pup’s stem cells are cryopreserved on X date and in X vat. So while I am grateful to Gallant, they need to up their game in education, execution and customer communication. I wish them good luck!

Easy process and highly recommend. -

We have had a great experience with… We have had a great experience with Gallant. Setting up the banking collection with our vet appointment was easy. Costumer Service was fantastic. It is such a relief knowing that we have this safety and protection for the future.

Great Customer Service! Great Customer Service! Super quick retrieval of Murphy's stem cells along with quick email when total process was completed!

Such a great and responsive company Such a great and responsive company! Lots of follow up, great customer service, I would definitely recommend!