Execution and communication need to improve While I very much appreciate Gallant’s service of banking our pup’s stem cells for possible future use, the company needs better execution & communication. Our vet knew absolutely nothing about Gallant; I had to print off pages from their website & educate him. Gallant promises to communicate with its customers every step of the way, from sign-up through confirmed cell banking, yet I had to initiate that communication with the company, not the (preferred) other way around. Did the courier pick up my pup’s reproductive tissue? They were supposed to have emailed me; I had to ask. Did it arrive at Gallant? They were supposed to have emailed me; I had to ask. Were there enough usable stem cells for banking? They were supposed to have emailed me; I had to ask. Were the cells harvested and cryopreserved? They were supposed to have emailed me; I had to ask. Gallant needs to improve in these areas. The company sends you a certificate once you PAY for their service, and sends a gift. Great, but I would rather have a certificate at the END of the process that confirms my pup’s stem cells are cryopreserved on X date and in X vat. So while I am grateful to Gallant, they need to up their game in education, execution and customer communication. I wish them good luck!

What is Gallant? This process from beginning to end has been a very well organized program as seen through the eyes of a concerned pet parent. Once the program is paid, Gallant goes to work. The Gallant team's schedule is quite knowledgable and answers all of your questions. The promotional material via speaking to a live person has been remarkable. Hard copies of detailed information was provided, again, via concerned made our decision even more quickly, The incentive to possibly extend our furbaby's life, and generate newer cells is a gift to your pet's health for you and your pet who has been a family member for years.

Just another god damn scam!! Just another god damn scam!!! I will get my money back from you lying ass pos, you have done nothing for me other than steal my freaking money!!!! Be advised!!!

Very Happy Client When I contacted you by phone someone was there to answer all of my questions. They were not pushy sales people. They allowed me time to do additional research & speak to my veterinarian.

Easy process and highly recommend. -