dont trust scammer -

Useless Total PC Cleaner upgrade purchase I bought the upgrade to Total PC Cleaner from Microsoft Shop. I could not find the download file I had paid for. It has not upgraded the product free version which is not very good. I cannot contact support except through MS Outlook which I do not use. A shocking waste of money

Will not put me through to their cancellation department. Will not put me through to their cancellation department! They say they are not currently working. Highly suspicious company. Will continue to try to cancel.

CRASHED MY COMPUTER - HARD TO GET A REFUND VERY DISAPOINTED! I thought I was paying a total of £30 for the PC Cleaner Software. When I queried the £48 charge to my credit card. they put me through to their Technical Help staff who asked to take over control of my computer (a big mistake). My four-month-old, problem free, Dell computer was bought from John Lewis. When I saw the changes being made, I asked them to stop and closed the link. My computer then told me it had found a fault and asked me to reboot which I did. The computer then told me in the (Dell OS assistant) that the fault could not be repaired and reinstall Windows. Thank goodness most of my files were backed up but the system refused to accept my request to reinstall windows. I agreed with John Lewis technical help that the computer should be returned to Dell. In the John Lewis store they did manage to reinstall windows. Since then I have tried to get a refund of my £48. Their customer services do not seem to understand that I don’t want their software or technical help anywhere near my computer - I was offered a £12 discount. I cannot take the risk of a computer crash again and keep asking that they refund the money - this is after a week of emails back and forth. i do not wish to apportion blame but i just can’t take the risk of taking the same path that caused me such disastrous results on a problem free computer. I just hope that they live up to their promises of satisfaction guaranteed and no quibble refund. I am worried that I may never see my refund.

would give then ZERO stars would give then ZERO stars! purchased a month to get an error that was on my computer, I was charged 15.99 instead of 9.99, office is in london and I am on the west coast of the US. I cant get a refund unless I talk to someone in London, their office hours would require me to be up before 3am to contact them! OH yeah the PC cleaner sis not work!