A total garbage company A total garbage company. I wish I could give them zero stars. I bought a macbook pro from them through Backmarket a while back. Recently, the screen started having issues. I sent it back to them, as there is supposedly a one year warranty. The same day it arrived, I got a message saying that I had damaged it and they refuse to honor the warranty. No questions asked. The funny thing is, the laptop has never left my desk and I don't even as much as eat or drink around it. These people are totally dishonest and unethical. Also still waiting to get my Macbook back from them. DO NOT DO BUSINESS WITH THIS COMPANY. EVER!

The worst!! If I could give it a negative star, I would. I bought two refurbished 10-year-old MacBooks and unfortunately had to return them and now they’re charging me more to repair it than it was to buy it. They claimed that I cracked it when indeed it came already cracked, but I overlooked it because I bought it refurbished. I asked them for proof of the pre-damage and they had none now they won’t give me my money back. This company is horrible. I suggest that nobody use them I am single mom that was trying to get my kids something nice for Christmas and now I don’t have the $300 To get them anything in its place because I can’t get my money back. What a sad company you are…you will reap what you sow.

They cancell all orders They cancell all orders, without any explanation or how to avoid this issue. I contacted them after first cancellation and the answer was use the same billing address as shipping address and got the same the problem. Please grow up not all customers are scammers

Warranty I bought a Macbook and within less than 6months it stopped working, it didn't turn on nor charged. When I contacted them about this, they mentioned they only offer a 90-day warranty.

Sold an iPhone 6S Plus advertised as… Sold an iPhone 6S Plus advertised as « Fully Unlocked ». The truth is this iPhone 6s Plus was actually « SIM-Locked » to SPRINT/T-Mobile. According to Apple, this iPhone is capable of being UNLOCKED REMOTELY. This company has refused to do unlock the phone.