TCL tv purchase We recently ordered a TCL tv , unfortunately it arrived damaged , we contacted customer services had very pleasant experience , it was sorted in less than week, we now have a replacement which we are very happy with Thanks very much

Bad attitude and terrible customer service - RIP **Update 14/09/2019** The comment I originally made back in 2012 regarding avoiding giftcards was completely founded - up to £300 million is pocketed by retailers annually on giftcards that weren't spent before expiry. Why would anyone buy a gift card!! And apparently there is a new scam on gift cards (won't go into details here, but the fact that a lot of cards are accessible on racks now means they can be tampered with/card number noted before an unsuspecting customer buys one). --------------- Original review date 04/11/2012. They won't honour giftcards now that they are in financial trouble? That people have spent money on?! Glad to see the back of the company then. Story in the paper yesterday where a boy with Cerebral Palsy can't buy an iPad with a £500 charity gift card - Comet has refused it. Don't buy giftcards anywhere. These shops use it as an excuse to put conditions on YOUR money. You are free to spend cash anywhere, but once you buy a giftcard (where there is no incentive to do so so why bother?) your money is locked in to that shop, and then they put a time limit on it. And when the creditors are called in like with Comet, you probably will lose your hard earned money. Theft - no other word for it. Another rip-off high street shop closing. Good riddance.

very bad refused to honour vouchers, they say are now worthless totally wrong

Not as bad as everyone thinks Even though they look like they are going to lose their jobs the staff were still helpful and pleasant enough

Shocking, unreasonable customer service Shocking - Bought Product with extened warranty. Product failed twice in 18months and has currently been away for 5 weeks still no date for repair completion. Worst customer service I have EVER experienced. Manager said there was no time scale to work to on a repair but it will get repaired..............lolololol aaaaahhh.