crap customer care Ok so I brought a camcorder and once charged I went to use it and it was broke within a day! I took it back and even though the product was only 24hours old they refused to replace because it was open. Wtf! After 1.5hours of arguing they sent it for repair. One month later its back. A month of my warranty gone. I go home and low and behold its still broke! Again I take it back and again after an argument of over an hour they send it for repair. And guess what another month gone. I get it home and use it. I lost 2months of my warranty got no compensation, missed my last Christmas with my grandad that I really wanted to get on video. For after 1year it brakes again.I gave up! The company that make the product would only repair it if I paid and the store comet I got it from say its out of warranty. I vowed never to go back! I chucked the camera in the bin. I spent over £500.00 on a piece of crap. Funny thing while this happened to me, my autie and friend was having the same problem with tv's they brought from there. Warning stay clear!

Disgusting service Our TV broke Xmas week and we went to our local Comet and purchased a brand new 51" 3D TV - so far, so good! 4 weeks ago the TV stopped working, we called customer services to report the fault and they sent out an engineer ( 1 week later!) Said engineer came and bleeted on about how he had found out that morning that he had been made redundant (poor guy) and that the TV needed a new part and that he would order it - again, so far so ok! It seems that the engineer decided that he would take out his redudancy frustrations on us and ordered the wrong part! This we didnt know until the the second engineer called today to tell us that the part he had was not the correct one, as it needed something entirely different!!!!!! Now you may ask why I'm a little vexed (believe me if I could use stronger words, I would) but when we have waited 3 weeks for this (wrong) part and only found out it was "in stock" because I rang the customer services 3 weeks later to complain that I had heard nothing - miracle it came in the very day I rang! It seems Comet customer service only goes as far as the customer ringing a premium rate number not the Services Department ringing the customer! Despite this "oversight" the guy on the other end of the phone said, I still had to wait 4 days for the engineer. I took the day off work for his visit to discover he had the wrong part and he said that the original engineer would have known that! - Maybe telling your former employees that their services are no longer required on the day they visit already upset customers is not the best way to go about things. I was told by the rather embarrassed 2nd engineer that he would order the correct part (I only hope he's not for the chop) and that we would have to wait a minimum of another 7 days... How long does it take to sort out spare parts??? You were certainly not backward in coming forward when you sold me the item, and thank God I never took out the extended warranty as this it seems is about as useful as a chocolate fire guard. When I rang the customer services number after the engineer left I may as well have saved myself the cost of the call, as they were not interested and in fact the young girl who listened to my tale very kindly told me she was going to put me through to her Supervisor (oh what luck) but did in fact put me through to someone else without the courtesy of explaining to him my problem. Basically, she got rid of me - oh dear, a disgruntled customer, dont want her I'll pass her on to someother poor customer services "team" member. Comet if you dont want the business dont offer a service you have no intention of providing! I want to be able to come home after a long day and relax in front of my 4 month old TV not sit and look at a blank screen!! Oh and by the way, when you do decide to repair it rest assured it will be the last time I will ever shop with you again. You NEVER GET A SECOND CHANCE TO MAKE A FIRST GOOD IMPRESSIONS! The only reason I have given you 1 star is because I have no option!!!

Not as bad as everyone thinks Even though they look like they are going to lose their jobs the staff were still helpful and pleasant enough

TCL tv purchase We recently ordered a TCL tv , unfortunately it arrived damaged , we contacted customer services had very pleasant experience , it was sorted in less than week, we now have a replacement which we are very happy with Thanks very much

Bad attitude and terrible customer service - RIP **Update 14/09/2019** The comment I originally made back in 2012 regarding avoiding giftcards was completely founded - up to £300 million is pocketed by retailers annually on giftcards that weren't spent before expiry. Why would anyone buy a gift card!! And apparently there is a new scam on gift cards (won't go into details here, but the fact that a lot of cards are accessible on racks now means they can be tampered with/card number noted before an unsuspecting customer buys one). --------------- Original review date 04/11/2012. They won't honour giftcards now that they are in financial trouble? That people have spent money on?! Glad to see the back of the company then. Story in the paper yesterday where a boy with Cerebral Palsy can't buy an iPad with a £500 charity gift card - Comet has refused it. Don't buy giftcards anywhere. These shops use it as an excuse to put conditions on YOUR money. You are free to spend cash anywhere, but once you buy a giftcard (where there is no incentive to do so so why bother?) your money is locked in to that shop, and then they put a time limit on it. And when the creditors are called in like with Comet, you probably will lose your hard earned money. Theft - no other word for it. Another rip-off high street shop closing. Good riddance.