Not as bad as everyone thinks Even though they look like they are going to lose their jobs the staff were still helpful and pleasant enough

TCL tv purchase We recently ordered a TCL tv , unfortunately it arrived damaged , we contacted customer services had very pleasant experience , it was sorted in less than week, we now have a replacement which we are very happy with Thanks very much

Customer Service - What Customer Service? We paid cash for a Sony Bravia tv from Comet Solihull. After 6 months it stopped working - 6 flashes. Phoned Comet. Given number for Sony. Given number for Birmingham Specialised Service. They came out - wrapped tv in bubble wrap and took it away (no replacement offered "you should have booked" - how do you know?). Two weeks - spare part not available. More phone calls. Sony say BSS authorised to provide replacement, BSS say only Sony authorised to provide a replacement. After more complaints today and threatening to stage a sit-down Sony have authorised a replacement. However, it is the Bank Holiday weekend, it is wet - just when you need a tv - but Comet don't offer replacement sets 'for Health & Safety reasons' and say shouting won't make any difference, BSS haven't any left they can lend us. Will try Sony but don't hold out much hope. If I bought something from M&S I would not be expected to approach the original manufacturer, they would take responsibility and deal with the problem, replacing the product there and then if necessary. We, like many others, have supported Comet over the years but not any more. Sorry Comet - you don't deserve our custom.

very bad refused to honour vouchers, they say are now worthless totally wrong

Shocking, unreasonable customer service Shocking - Bought Product with extened warranty. Product failed twice in 18months and has currently been away for 5 weeks still no date for repair completion. Worst customer service I have EVER experienced. Manager said there was no time scale to work to on a repair but it will get repaired..............lolololol aaaaahhh.