Not as bad as everyone thinks Even though they look like they are going to lose their jobs the staff were still helpful and pleasant enough

Customer Service - What Customer Service? We paid cash for a Sony Bravia tv from Comet Solihull. After 6 months it stopped working - 6 flashes. Phoned Comet. Given number for Sony. Given number for Birmingham Specialised Service. They came out - wrapped tv in bubble wrap and took it away (no replacement offered "you should have booked" - how do you know?). Two weeks - spare part not available. More phone calls. Sony say BSS authorised to provide replacement, BSS say only Sony authorised to provide a replacement. After more complaints today and threatening to stage a sit-down Sony have authorised a replacement. However, it is the Bank Holiday weekend, it is wet - just when you need a tv - but Comet don't offer replacement sets 'for Health & Safety reasons' and say shouting won't make any difference, BSS haven't any left they can lend us. Will try Sony but don't hold out much hope. If I bought something from M&S I would not be expected to approach the original manufacturer, they would take responsibility and deal with the problem, replacing the product there and then if necessary. We, like many others, have supported Comet over the years but not any more. Sorry Comet - you don't deserve our custom.

very bad refused to honour vouchers, they say are now worthless totally wrong

Awful I have been in battles now for 5 months with Comet. The after sales is the worse I have ever seen and I use hundreds of retailers in my job.I have been without a cooker for 5 months due to a part missing. It has been 5 months and they even told me to source the part myself after two months!!??? They finally sent it to local branch after 4 months and was the wrong part!!?? Still waiting and seeking legal action as had to stay in hotel for xmas. No compensation ruined my xmas. I wrote six letters over 100 emails and finaily emailed the boss Bob Darke who is a rude and arrogant person. He got somone else to reply. I have had no cooker for 5 months due to comet and couldnt stay home for xmas. I have screamed at them I have written letters, emails and they are rude and offered no compensation!!!???? Useless and nearly broke my family apart...even laughed at my misfortune!!! DO NOT USE I have heard hundreds of others with the same story and am now mounting a campaign against them

crap customer care Ok so I brought a camcorder and once charged I went to use it and it was broke within a day! I took it back and even though the product was only 24hours old they refused to replace because it was open. Wtf! After 1.5hours of arguing they sent it for repair. One month later its back. A month of my warranty gone. I go home and low and behold its still broke! Again I take it back and again after an argument of over an hour they send it for repair. And guess what another month gone. I get it home and use it. I lost 2months of my warranty got no compensation, missed my last Christmas with my grandad that I really wanted to get on video. For after 1year it brakes again.I gave up! The company that make the product would only repair it if I paid and the store comet I got it from say its out of warranty. I vowed never to go back! I chucked the camera in the bin. I spent over £500.00 on a piece of crap. Funny thing while this happened to me, my autie and friend was having the same problem with tv's they brought from there. Warning stay clear!