Not as bad as everyone thinks Even though they look like they are going to lose their jobs the staff were still helpful and pleasant enough

very bad refused to honour vouchers, they say are now worthless totally wrong

Customer Service - What Customer Service? We paid cash for a Sony Bravia tv from Comet Solihull. After 6 months it stopped working - 6 flashes. Phoned Comet. Given number for Sony. Given number for Birmingham Specialised Service. They came out - wrapped tv in bubble wrap and took it away (no replacement offered "you should have booked" - how do you know?). Two weeks - spare part not available. More phone calls. Sony say BSS authorised to provide replacement, BSS say only Sony authorised to provide a replacement. After more complaints today and threatening to stage a sit-down Sony have authorised a replacement. However, it is the Bank Holiday weekend, it is wet - just when you need a tv - but Comet don't offer replacement sets 'for Health & Safety reasons' and say shouting won't make any difference, BSS haven't any left they can lend us. Will try Sony but don't hold out much hope. If I bought something from M&S I would not be expected to approach the original manufacturer, they would take responsibility and deal with the problem, replacing the product there and then if necessary. We, like many others, have supported Comet over the years but not any more. Sorry Comet - you don't deserve our custom.

Bad attitude and terrible customer service - RIP **Update 14/09/2019** The comment I originally made back in 2012 regarding avoiding giftcards was completely founded - up to £300 million is pocketed by retailers annually on giftcards that weren't spent before expiry. Why would anyone buy a gift card!! And apparently there is a new scam on gift cards (won't go into details here, but the fact that a lot of cards are accessible on racks now means they can be tampered with/card number noted before an unsuspecting customer buys one). --------------- Original review date 04/11/2012. They won't honour giftcards now that they are in financial trouble? That people have spent money on?! Glad to see the back of the company then. Story in the paper yesterday where a boy with Cerebral Palsy can't buy an iPad with a £500 charity gift card - Comet has refused it. Don't buy giftcards anywhere. These shops use it as an excuse to put conditions on YOUR money. You are free to spend cash anywhere, but once you buy a giftcard (where there is no incentive to do so so why bother?) your money is locked in to that shop, and then they put a time limit on it. And when the creditors are called in like with Comet, you probably will lose your hard earned money. Theft - no other word for it. Another rip-off high street shop closing. Good riddance.

TCL tv purchase We recently ordered a TCL tv , unfortunately it arrived damaged , we contacted customer services had very pleasant experience , it was sorted in less than week, we now have a replacement which we are very happy with Thanks very much