Awful I have been in battles now for 5 months with Comet. The after sales is the worse I have ever seen and I use hundreds of retailers in my job.I have been without a cooker for 5 months due to a part missing. It has been 5 months and they even told me to source the part myself after two months!!??? They finally sent it to local branch after 4 months and was the wrong part!!?? Still waiting and seeking legal action as had to stay in hotel for xmas. No compensation ruined my xmas. I wrote six letters over 100 emails and finaily emailed the boss Bob Darke who is a rude and arrogant person. He got somone else to reply. I have had no cooker for 5 months due to comet and couldnt stay home for xmas. I have screamed at them I have written letters, emails and they are rude and offered no compensation!!!???? Useless and nearly broke my family apart...even laughed at my misfortune!!! DO NOT USE I have heard hundreds of others with the same story and am now mounting a campaign against them

Shocking, unreasonable customer service Shocking - Bought Product with extened warranty. Product failed twice in 18months and has currently been away for 5 weeks still no date for repair completion. Worst customer service I have EVER experienced. Manager said there was no time scale to work to on a repair but it will get repaired..............lolololol aaaaahhh.

TCL tv purchase We recently ordered a TCL tv , unfortunately it arrived damaged , we contacted customer services had very pleasant experience , it was sorted in less than week, we now have a replacement which we are very happy with Thanks very much

crap customer care Ok so I brought a camcorder and once charged I went to use it and it was broke within a day! I took it back and even though the product was only 24hours old they refused to replace because it was open. Wtf! After 1.5hours of arguing they sent it for repair. One month later its back. A month of my warranty gone. I go home and low and behold its still broke! Again I take it back and again after an argument of over an hour they send it for repair. And guess what another month gone. I get it home and use it. I lost 2months of my warranty got no compensation, missed my last Christmas with my grandad that I really wanted to get on video. For after 1year it brakes again.I gave up! The company that make the product would only repair it if I paid and the store comet I got it from say its out of warranty. I vowed never to go back! I chucked the camera in the bin. I spent over £500.00 on a piece of crap. Funny thing while this happened to me, my autie and friend was having the same problem with tv's they brought from there. Warning stay clear!

Bad attitude and terrible customer service - RIP **Update 14/09/2019** The comment I originally made back in 2012 regarding avoiding giftcards was completely founded - up to £300 million is pocketed by retailers annually on giftcards that weren't spent before expiry. Why would anyone buy a gift card!! And apparently there is a new scam on gift cards (won't go into details here, but the fact that a lot of cards are accessible on racks now means they can be tampered with/card number noted before an unsuspecting customer buys one). --------------- Original review date 04/11/2012. They won't honour giftcards now that they are in financial trouble? That people have spent money on?! Glad to see the back of the company then. Story in the paper yesterday where a boy with Cerebral Palsy can't buy an iPad with a £500 charity gift card - Comet has refused it. Don't buy giftcards anywhere. These shops use it as an excuse to put conditions on YOUR money. You are free to spend cash anywhere, but once you buy a giftcard (where there is no incentive to do so so why bother?) your money is locked in to that shop, and then they put a time limit on it. And when the creditors are called in like with Comet, you probably will lose your hard earned money. Theft - no other word for it. Another rip-off high street shop closing. Good riddance.