Typeform is dodgy and unethical Typeform renewed our annual contract with no advance notice and increased the price by nearly 50%. If you try to cancel, they do not give you a refund and only say that the new plan is effective a year later. When you try to contact customer service, even if you have a plan that has a live chat, you only "speak" to a bot. If you try to contact them further, the "Leave a message" feature doesn't work. These practices are unethical and possibly illegal. They used to be an interesting and reliable company. Now they are dodgy.

Ridiculous pricing Made a poll on short notice. It accepted 10 responses and then locked out. Was in a mad rush organising an event so paid for an upgrade to get more responses to the next plan level without reading the cost. 500 Euros. Unreal pricing, dodgy business practice. Never using again and advise everyone to stay away.

great customer support and professional quizzes I used type form to create a few quizzes for a work conference and they looked really professional and worked really well. Monica in the billing/ Customer service team is great and worked really fast to fix a tech issue i had.

Watch out for the submission limit Watch out for the submission limit! It blocked access to the form after '10 free answers.' I wasn't aware of this until I received the email notifying me that it was too late because I reached the limit in 5 minutes, and I have to upgrade my plan if I wish to continue. I would need to purchase a plan that costs $700 or more to obtain a maximum of 400 responses, considering my case involves a survey that occurs only once a year. I wish it would AT LEAST alert me while building the form that only 10 answers would be allowed. When you send hundreds of emails and then everyone asks you why it's closed or simply never responds because of this, you lose credibility, answers, time, and money.

Timed out, lost all my review input Form flowed well and got to the end OK. Went to take the supporting photo requested, then found all the information had disappeared and I was back to square one. Not happy, as it was quite a detailed review. Maybe being 'timed out' happens across other review sites too, but I've not noticed this before.