Amazing piece of software! Amazing piece of software. Light yet powerful. No PC disruption or bandwidth consumption. It just WORKS! The SQL data access is fantastic and works beautifully along with Tableau. Really helps to identify KPI's throughout the organization. It's a no-brainer.

Buyer beware! agree with previous reviews. Buyer beware. Free trial, then sign up. But then credit card charged on auto renewal without any further sign up and no possibility to cancel because by that point, T&Cs don't allow cancellation. No ability to easily cancel on the website without further confirming as mandatory field agree to these terms! In my opinion, one of the most ethically challenged approaches I've seen and I'll never use them, but legal in the UK for small business clients as consumer protection doesn't apply. I've wondered if indicative of the level of cancellations that they get and want to extract a further year income even if bad reviews. Buyer beware!

Frustrating Renewal Issue of Activtrak I had a subscription that extended for an additional year due to an automatic renewal, without in my attention. To my surprise, I received an email notification today indicating that the subscription has been renewed, but the payment was unsuccessful. However, I had no intention of continuing the subscription, as I no longer need. Unfortunately, I failed to notice their reminder email sent a month ago. At present, I request a full cancellation on the first days of their new period, but they don't confirm, moreover they have conveyed the possibility of pursuing legal action, which I find disproportionate. As a customer, it is disheartening to observe a SaaS provider insisting on renewing when the customer does not want to do so. It is imperative for them to enhance their billing policy, as adopting a confrontational stance ultimately benefits no one.

ActivTrak was okay ActivTrak was okay, however we asked to cancel or we might move to a smaller license count as the software just isn’t that useful, there’s so many other ways to manage productivity. Their accounts team were incredibly rude and tried to bill us for 3x the requested license count. After I said this was wrong they said it didn’t matter because they had already billed it, and refused to discuss it. Shocking service. You’ll never have a real account manager either as they seem to have an issue retaining staff. Perhaps focus on your people skills a bit more?

Product never worked well or synced to… Product never worked well or synced to devices. We asked to cancel midway through the contract as we had not used it at all for 5 months and they held firm, charging us in full eventhough they knew we were not using it. Not great service. Just do right by your clients. Why hold our feet to the fire for a few bucks. Bad business culture to do that when you know we were not using it.