I have been using Activtrak for 3 years… I have been using Activtrak for 3 years now. It is much better than competitors. I dissect productivity, can check every 15-minut interval of every hour with main focus for this time. This is super useful. Also, a big fan of grouping. I added 3pcs into one group(1 person works on them) and see all the insights in one place. Nowhere i could find this feature.

Horrendous customer support Horrendous customer support - I can produce evidence of all paper trails - promise things but they do not deliver - do not reply to emails and play dumb hoping silence will make you go away - abysmal documentation and explanations - expensive - do not put out of offices on when people you deal with are absent - absolute PONY!

Simply not recommended at ALLL!! Simply not recommended at ALLL!!! credit card charged on auto renewal without any further sign up and no possibility to cancel because once charged they just don’t care and you will never get a refund back! Looked everyone in the account and there is no where you can see to remove the credit card, but still they have it once you put it in 1 time and they charge you the auto renewal without any authorization.. AVOID DOING BUSINESS WITH THEM!

Frustrating Renewal Issue of Activtrak I had a subscription that extended for an additional year due to an automatic renewal, without in my attention. To my surprise, I received an email notification today indicating that the subscription has been renewed, but the payment was unsuccessful. However, I had no intention of continuing the subscription, as I no longer need. Unfortunately, I failed to notice their reminder email sent a month ago. At present, I request a full cancellation on the first days of their new period, but they don't confirm, moreover they have conveyed the possibility of pursuing legal action, which I find disproportionate. As a customer, it is disheartening to observe a SaaS provider insisting on renewing when the customer does not want to do so. It is imperative for them to enhance their billing policy, as adopting a confrontational stance ultimately benefits no one.

I received no response from my request… I received no response from my request for assistance. Activ Trak and has never worked. I would pay for it if this was resolved.