ActivTrak

1301 South MoPac Expressway, Suite LL25, 78746, Austin, United States
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1.60
Based on 20 Reviews

5

15.00%

4

0.00%

3

0.00%

2

0.00%

1

85.00%
About ActivTrak

ActivTrak helps companies unlock productivity potential. Our award-winning workforce analytics and productivity management software provides expert insights that empower people, optimize processes, and maximize technology. Additionally, with data sourced from more than 9,000 customers and over 450,000 users, ActivTrak’s Workforce Productivity Lab is a global center for ground-breaking research and expertise that helps companies embrace and embody the future of work. Based in Austin, Texas, ActivTrak is backed by Sapphire Ventures and Elsewhere Partners, and is led by a seasoned team of software industry veterans.

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Emre Calisir
TR

Frustrating Renewal Issue of Activtrak I had a subscription that extended for an additional year due to an automatic renewal, without in my attention. To my surprise, I received an email notification today indicating that the subscription has been renewed, but the payment was unsuccessful. However, I had no intention of continuing the subscription, as I no longer need. Unfortunately, I failed to notice their reminder email sent a month ago. At present, I request a full cancellation on the first days of their new period, but they don't confirm, moreover they have conveyed the possibility of pursuing legal action, which I find disproportionate. As a customer, it is disheartening to observe a SaaS provider insisting on renewing when the customer does not want to do so. It is imperative for them to enhance their billing policy, as adopting a confrontational stance ultimately benefits no one.

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Mark
AU

Dodge company Dodge company. I took a few user accounts in year one and paid in full. I found a better option which is way cheaper and more productive than ActivTrak.I stopped using activtak in year one. Second-year comes they took payment without my consent I wasn't informed in email. Apparently, guys name real idiot refuse to do a refund. I'm going ahead for a chargeback. What a bad experience. How can a company draw money without informing?

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Christian Yves
CM

Stealing user money by changing terms… Stealing user money by changing terms of contract and even while ou aren't using the app, they will just charge you when nothing has happen there. Bad business practice, very very very bad business practices.

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James Welsh
GB

Not used not logged in and they just want the money, disgraceful company. Not used or logged in, in over a year. Had even forgotten we had the software shows what value it brought. Just automatically renewed the service and sent the bill. When ask how they could justify this was told pay the bill and we will deactivate. Delighted to leave a company like this.

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Steve Siegel
GB

Apparently not the only one being scammed! I'm glad to see I'm not the only one being scammed by them and their auto-renewal. I've also tried to cancel and it's been 10 days with no response. I'm opening a chargeback on my card. Their customer service has been MIA since I tried to cancel. Horrifying

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