Horrendous customer support Horrendous customer support - I can produce evidence of all paper trails - promise things but they do not deliver - do not reply to emails and play dumb hoping silence will make you go away - abysmal documentation and explanations - expensive - do not put out of offices on when people you deal with are absent - absolute PONY!

I received no response from my request… I received no response from my request for assistance. Activ Trak and has never worked. I would pay for it if this was resolved.

Apparently not the only one being scammed! I'm glad to see I'm not the only one being scammed by them and their auto-renewal. I've also tried to cancel and it's been 10 days with no response. I'm opening a chargeback on my card. Their customer service has been MIA since I tried to cancel. Horrifying

Scam service You should not use this service, here is why : Subscribing is very easy and automatic, and taking a paid plan (billed annually) is also automatic and instantaneous. But if you want to delete your account, or simply downgrade your paid plan, it's no longer automatic, you must send an email and hope for an answer... They are not ashamed of explaining this on their own website here, just type "activtrak.com Upgrade Downgrade or Cancel a Paid Plan", you will find the article. Also given their lack of ethic in account management and billing, I would suggest caution before to install a tracking software on any computer you own.

Fraudulent consumer practices on website - stay away from this product. The sales materials very clearly state $10 per person. You click on that option and then the total goes up to $50 becuase you have to have 5 seats minimum. If you go ahead and purchase, your bill is $600 becuase they charge you annually and DONT WARN YOU. If you try to deal with customer service, there isnt any. Their sales team is terrible and rude. They will not give refunds even if their website is MISLEADING.