Amazing piece of software! Amazing piece of software. Light yet powerful. No PC disruption or bandwidth consumption. It just WORKS! The SQL data access is fantastic and works beautifully along with Tableau. Really helps to identify KPI's throughout the organization. It's a no-brainer.

Apparently not the only one being scammed! I'm glad to see I'm not the only one being scammed by them and their auto-renewal. I've also tried to cancel and it's been 10 days with no response. I'm opening a chargeback on my card. Their customer service has been MIA since I tried to cancel. Horrifying

I received no response from my request… I received no response from my request for assistance. Activ Trak and has never worked. I would pay for it if this was resolved.

Frustrating Renewal Issue of Activtrak I had a subscription that extended for an additional year due to an automatic renewal, without in my attention. To my surprise, I received an email notification today indicating that the subscription has been renewed, but the payment was unsuccessful. However, I had no intention of continuing the subscription, as I no longer need. Unfortunately, I failed to notice their reminder email sent a month ago. At present, I request a full cancellation on the first days of their new period, but they don't confirm, moreover they have conveyed the possibility of pursuing legal action, which I find disproportionate. As a customer, it is disheartening to observe a SaaS provider insisting on renewing when the customer does not want to do so. It is imperative for them to enhance their billing policy, as adopting a confrontational stance ultimately benefits no one.

ActivTrak was okay ActivTrak was okay, however we asked to cancel or we might move to a smaller license count as the software just isn’t that useful, there’s so many other ways to manage productivity. Their accounts team were incredibly rude and tried to bill us for 3x the requested license count. After I said this was wrong they said it didn’t matter because they had already billed it, and refused to discuss it. Shocking service. You’ll never have a real account manager either as they seem to have an issue retaining staff. Perhaps focus on your people skills a bit more?