I have to admit I have to admit, for a free version, this ain't too shabby. The features all work reliably. It doesn't seem to slow down my system even when using the live feed which is great except that it times out. It is easy to use and set up. Great tool to protect your business and for a parent to monitor a child's activities online without having to stand over their shoulder. Wish I had access to something like this when I was getting a divorce to prove certain nefarious online activities of the ex with pics as proof! Employers could easily trace activities on shared pc's such as stealing sales from another employee or workplace sabotage.

Shady business practices A member of our account management team contacted them trying to get information at the request of a client. This team member was sent a reseller docusign and clicked accept without reading... Good news is our multi-check process caught it when an invoice showed up. We immediately contacted them to get this sorted out with proper assessment from the GRC team. We questioned some items in the reseller agreement and ActivTrak resorted back to nothing can be changed since a deal was booked. When I pressed on that a team member was not authorized to enter into this type of agreement, they went back to the agreement states that signing means that person has the authorization to sign. In the end they were not willing to have what I consider a partnership conversation to try and form a longer relationship. The head of channel that I was working with basically took the attitude of it wasn't his problem as my employee is the one who did something wrong. The ironic part is they did this over the initial 20ish license purchase. We have over 30,000 end users we support. So missed opportunity for them. We will not be renewing or doing any future business with them.

ActivTrak was okay ActivTrak was okay, however we asked to cancel or we might move to a smaller license count as the software just isn’t that useful, there’s so many other ways to manage productivity. Their accounts team were incredibly rude and tried to bill us for 3x the requested license count. After I said this was wrong they said it didn’t matter because they had already billed it, and refused to discuss it. Shocking service. You’ll never have a real account manager either as they seem to have an issue retaining staff. Perhaps focus on your people skills a bit more?

Terrible company to deal with Terrible company to deal with! We did not use Activetrack due to COVID obviously, lost employees, we never received a reminder that this was coming up. They refuse to cancel even if you tell them that you don't need the system right now, they have hidden policies, they charge your credit card without your consent! for this I say go to the competitor. They clearly don't care about customer satisfaction at all.

I received no response from my request… I received no response from my request for assistance. Activ Trak and has never worked. I would pay for it if this was resolved.