Shady business practices A member of our account management team contacted them trying to get information at the request of a client. This team member was sent a reseller docusign and clicked accept without reading... Good news is our multi-check process caught it when an invoice showed up. We immediately contacted them to get this sorted out with proper assessment from the GRC team. We questioned some items in the reseller agreement and ActivTrak resorted back to nothing can be changed since a deal was booked. When I pressed on that a team member was not authorized to enter into this type of agreement, they went back to the agreement states that signing means that person has the authorization to sign. In the end they were not willing to have what I consider a partnership conversation to try and form a longer relationship. The head of channel that I was working with basically took the attitude of it wasn't his problem as my employee is the one who did something wrong. The ironic part is they did this over the initial 20ish license purchase. We have over 30,000 end users we support. So missed opportunity for them. We will not be renewing or doing any future business with them.

I received no response from my request… I received no response from my request for assistance. Activ Trak and has never worked. I would pay for it if this was resolved.

maybe it was bad timing or maybe just… maybe it was bad timing or maybe just bad luck. but since day one i have had an issue, when the original issue was fixed they had a server issue and lost tracking completely on all computers, was instructed after it was fixed i have to reinstall on to all computers. wouldnt be as bad but i now have no way to install it onto the computers as they are off site. so i now have to purchase other software to remote into the computers and install the newer version. which i still can not find on the website. so far i am very unhappy.

ActivTrak was okay ActivTrak was okay, however we asked to cancel or we might move to a smaller license count as the software just isn’t that useful, there’s so many other ways to manage productivity. Their accounts team were incredibly rude and tried to bill us for 3x the requested license count. After I said this was wrong they said it didn’t matter because they had already billed it, and refused to discuss it. Shocking service. You’ll never have a real account manager either as they seem to have an issue retaining staff. Perhaps focus on your people skills a bit more?

Not used not logged in and they just want the money, disgraceful company. Not used or logged in, in over a year. Had even forgotten we had the software shows what value it brought. Just automatically renewed the service and sent the bill. When ask how they could justify this was told pay the bill and we will deactivate. Delighted to leave a company like this.