Scam service You should not use this service, here is why : Subscribing is very easy and automatic, and taking a paid plan (billed annually) is also automatic and instantaneous. But if you want to delete your account, or simply downgrade your paid plan, it's no longer automatic, you must send an email and hope for an answer... They are not ashamed of explaining this on their own website here, just type "activtrak.com Upgrade Downgrade or Cancel a Paid Plan", you will find the article. Also given their lack of ethic in account management and billing, I would suggest caution before to install a tracking software on any computer you own.

I received no response from my request… I received no response from my request for assistance. Activ Trak and has never worked. I would pay for it if this was resolved.

Frustrating Renewal Issue of Activtrak I had a subscription that extended for an additional year due to an automatic renewal, without in my attention. To my surprise, I received an email notification today indicating that the subscription has been renewed, but the payment was unsuccessful. However, I had no intention of continuing the subscription, as I no longer need. Unfortunately, I failed to notice their reminder email sent a month ago. At present, I request a full cancellation on the first days of their new period, but they don't confirm, moreover they have conveyed the possibility of pursuing legal action, which I find disproportionate. As a customer, it is disheartening to observe a SaaS provider insisting on renewing when the customer does not want to do so. It is imperative for them to enhance their billing policy, as adopting a confrontational stance ultimately benefits no one.

Amazing piece of software! Amazing piece of software. Light yet powerful. No PC disruption or bandwidth consumption. It just WORKS! The SQL data access is fantastic and works beautifully along with Tableau. Really helps to identify KPI's throughout the organization. It's a no-brainer.

maybe it was bad timing or maybe just… maybe it was bad timing or maybe just bad luck. but since day one i have had an issue, when the original issue was fixed they had a server issue and lost tracking completely on all computers, was instructed after it was fixed i have to reinstall on to all computers. wouldnt be as bad but i now have no way to install it onto the computers as they are off site. so i now have to purchase other software to remote into the computers and install the newer version. which i still can not find on the website. so far i am very unhappy.