Apparently not the only one being scammed! I'm glad to see I'm not the only one being scammed by them and their auto-renewal. I've also tried to cancel and it's been 10 days with no response. I'm opening a chargeback on my card. Their customer service has been MIA since I tried to cancel. Horrifying

Frustrating Renewal Issue of Activtrak I had a subscription that extended for an additional year due to an automatic renewal, without in my attention. To my surprise, I received an email notification today indicating that the subscription has been renewed, but the payment was unsuccessful. However, I had no intention of continuing the subscription, as I no longer need. Unfortunately, I failed to notice their reminder email sent a month ago. At present, I request a full cancellation on the first days of their new period, but they don't confirm, moreover they have conveyed the possibility of pursuing legal action, which I find disproportionate. As a customer, it is disheartening to observe a SaaS provider insisting on renewing when the customer does not want to do so. It is imperative for them to enhance their billing policy, as adopting a confrontational stance ultimately benefits no one.

I received no response from my request… I received no response from my request for assistance. Activ Trak and has never worked. I would pay for it if this was resolved.

maybe it was bad timing or maybe just… maybe it was bad timing or maybe just bad luck. but since day one i have had an issue, when the original issue was fixed they had a server issue and lost tracking completely on all computers, was instructed after it was fixed i have to reinstall on to all computers. wouldnt be as bad but i now have no way to install it onto the computers as they are off site. so i now have to purchase other software to remote into the computers and install the newer version. which i still can not find on the website. so far i am very unhappy.

I have to admit I have to admit, for a free version, this ain't too shabby. The features all work reliably. It doesn't seem to slow down my system even when using the live feed which is great except that it times out. It is easy to use and set up. Great tool to protect your business and for a parent to monitor a child's activities online without having to stand over their shoulder. Wish I had access to something like this when I was getting a divorce to prove certain nefarious online activities of the ex with pics as proof! Employers could easily trace activities on shared pc's such as stealing sales from another employee or workplace sabotage.