Paula was very helpful Paula was very helpful. Checked on everything I wondered about, even generating a sample of the stats report. She also searched up the discount link for nonprofits which I so appreciated.

First my English is not very good First my English is not very good, but I will try to explain why I give 5 stars. Instead of paying my subscription, by mistake I created a new user, in that moment I paid the amount but it was credited to the wrong account, at that time I contacted Customer Service through WhatsApp. My surprise was excellent since both Miss Paula at first, as well as Miss Melina who dedicated herself to finding the problem and solving it, are responsible for my 5-star vote. I congratulate you

Lucas-Top Notch Team Member Lucas was attentive and very patient/professional in his responses to my very ignorant questions. I appreciated this as I am a "5" on the "being adept at technology scale" (1-10). My question was answered and he then added additional resources for me so that I could be successful with the task in front of me. Lucas was definitely knowledgeable. I can see that he is a valuable asset to your team. Thank You!!

Issue quickly resolved, give Paula a raise! Paula was knowledgable, very helpful, and on top of the situation. She quickly resolved my issue. I think the auto-message that a reply is typically quickly made within minutes could be updated, as it took about 30 or so minutes to talk to someone, but that's pretty nitpicky. I'm happy my issue was resolved and resolved quickly.

Had trouble logging into our account… Had trouble logging into our account and received prompt and good help!