First my English is not very good First my English is not very good, but I will try to explain why I give 5 stars. Instead of paying my subscription, by mistake I created a new user, in that moment I paid the amount but it was credited to the wrong account, at that time I contacted Customer Service through WhatsApp. My surprise was excellent since both Miss Paula at first, as well as Miss Melina who dedicated herself to finding the problem and solving it, are responsible for my 5-star vote. I congratulate you

Paula was very helpful Paula was very helpful. Checked on everything I wondered about, even generating a sample of the stats report. She also searched up the discount link for nonprofits which I so appreciated.

Lucas-Top Notch Team Member Lucas was attentive and very patient/professional in his responses to my very ignorant questions. I appreciated this as I am a "5" on the "being adept at technology scale" (1-10). My question was answered and he then added additional resources for me so that I could be successful with the task in front of me. Lucas was definitely knowledgeable. I can see that he is a valuable asset to your team. Thank You!!

Quick and excelent attention Quick and excelent attention, they gave me a temporary solution due to the urgency, great, thank you!

quick and professional response I was used to logging in using a username and password, and today, after about two years of not logging in to my account, I found out that they changed the login methods to email and password. And I had no idea which of my emails I used to sign up. I sent a message in the help center and a representative named Franco helped me locate my email within 2 minutes. Thank you very much for a quick and professional response 🥰