Thanks Rich H! Rich H. in customer support handled my problem with grace, skill and a friendly attitude. I am going to talk up Libsyn with my publishing colleagues, and mention Rich H. in particular. In a world of shoddy customer service, Libsyn is several cuts above.

Rich was very attentive to my request… Rich was very attentive to my request and was able to help me set up my account with Libsyn. Great customer support!

Quick Response and Resolution! I was very pleased with the quick response and resolution of my YouTube upload issue. Thank you!

A real exchange with a real person A real exchange with a real person. The response I received was quick, specific, and very helpful. I wasn't just directed (by a bot) to a series of FAQ pages to read. Instead, my specific question was addressed. When I asked a followup question, that also received a response very quickly. Honestly, I was shocked at how un-frustrated I was with the help process!

Representative Representative, was not being helpful in the beginning. I explained my issue and what they needed to do on their end but he still ended up giving me resolutions (WHICH I ALREADY DID PRIOR TO SENDING THE EMAIL) that doesn't help and insist on having a problem on my part when in my first email to you guys I already explain what I did and that you guys needed to fix the RSS feed HTML code.. In our last email, he finally did what he had to do. This could've have been way easier and less back and forth if the representative read and comprehend my email.