Thanks Rich H! Rich H. in customer support handled my problem with grace, skill and a friendly attitude. I am going to talk up Libsyn with my publishing colleagues, and mention Rich H. in particular. In a world of shoddy customer service, Libsyn is several cuts above.

It Keeps Getting Better After more than ten years hosting two other podcast shows with Libsyn, I've just added my 3rd. All I can say is that the service has always been reliable, and now Libsyn 5 takes that experience to a new level.

A great experience in 2005, and now. We used Libsyn back in 2005 when another friend and I started podcasting. There were very few hosting options back then, so we went with Libsyn and were happy. I chose them again and the things they learned in the last 15 years make the experience even better. I haven't even began to explore all of the cool features they have.

Representative Representative, was not being helpful in the beginning. I explained my issue and what they needed to do on their end but he still ended up giving me resolutions (WHICH I ALREADY DID PRIOR TO SENDING THE EMAIL) that doesn't help and insist on having a problem on my part when in my first email to you guys I already explain what I did and that you guys needed to fix the RSS feed HTML code.. In our last email, he finally did what he had to do. This could've have been way easier and less back and forth if the representative read and comprehend my email.

Help...even when it turns out I didn't need it! One of the destinations for my podcast (only one of them) failed to update to include my most recent episode. I was very certain it was the destination's problem--but, just in case, I asked our team at Libsyn. Sure enough...everything was fine on the Libsyn end, but they checked it right away which helped determine that it was the destination that needed to get its act together (which it did, 36 hours late...sigh...). The Libsyn team has always been responsive, and very quickly, when needed.