They booked the car and did everything… They booked the car and did everything correct. The car company (not wisecars) overbooked and ran out of cars (happened to other people there as well who used the car company website). We left and made other arrangements while others were there for a long time even before we go there. Paul from wisecars refunded the money as soon as he found out what happened. Will use them again.

Maryna is Why Wisecar is Great to work through Maryna understood our problem. Even though the destination error was our fault, Maryna went out of her way to make the necessary changes. She also made sure the pick-up and drop- off times were correct. Those times also required changes. The arrival & departure dates stayed the same and Maryna made sure our car times matched. I usually do not like Nor use 3rd party to schedule stuff. But Wisecar & Maryna are an exception

Fabulously Efficient 😎 Ekke, the wisecars agent, was fabulously efficient in assisting me resolve an issue with my reservation. You know how we all get those people that really don't want to help...in fact, make your life HELL...NOT Ekke! I explained my situation. He handled my issue in a calm and educated manner. Problem solved; issue gone in record speed! Thank You EKKE!

Customer Service (Amanda) was…phonomenal Customer Service (Amanda) was outstanding! I was under the impression that I would need to bring the credit Card I made the reservation with to the Car Rental. Said card had been misplaced and a replacement not yet in my possession. Was afraid I would have to make a new reservation (original was made in December and included a "deal"). Panic mode had set in. Amanda assured me that the Car Rental had no knowledge of what card I had used for the reservation, and my Visa card would suffice. Insert huge audible sigh of relief. A morning of searching and worrying resolved in one simple phone call and Amanda's calmness. I will know more about the actual rental tomorrow, but definitely impressed with Customer Service.

AVOID AVOID Just go to the car companies direct to save yourself the tripwires and end up without a vehicle and stranded in a foreign country. My partner and I was away on a work trip in LA. We found Wisecars via Kayak, purchased a rental car at a stated price of around $500. Upon turning up to fox car rental at LAX we’re told we needed to pay for additional insurance to the value of around $1300 total in order to drive in California. Such an increase was a surprise possibly avoided if we went direct to a rental company. Next was having the ability to pay this additional amount. I had on my person cash and my debit card. These were not accepted as I needed a credit card. So that was that. I was not refunded the money, even when the gentleman behind the desk at Fox advised me to contact my bank and dispute the payment. In the end my partner had to get a new policy with her credit card via fox, as we were stranded. I may be ignorant to renting vehicles as I do not do this very often. But I feel like Wisecars is a middle man you can do without. I ran into additional fee’s and T&Cs that took my money without ultimately receiving what I paid for. My advice is to avoid this, go direct and do not fall for the stated cheap price they temp you in with.